Deep Enrich
Mariel Ann Abon
Tier 2 Support at Intuit Quickbooks
262 followers
Calabarzon, Philippines
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About me
Customer Experience Manager at Trafilea Group (Store Product, AI/Bot Management) / CX Sales and Refunds
Education
EAST
-Associate Degree in Computer Accounting and Management
Experience
Convergys Intelligent Contact
Oct 2012 - Jun 2015Tier 2 Support at Intuit Quickbooks
Sykes Enterprises, Incorporated
Jun 2016 - Oct 2018Sales RepresentativeInbound, Outbound and Chat Sales representative +Brand Ambassador
Trafilea Group
Nov 2018 - nowCustomer Experience Manager at Trafilea Group
Nov 2018 - nowSenior Customer Service Representative
Nov 2018 - now
Licenses & Certifications
- View certificate
Business Analytics: Marketing Data
LinkedIn Learning 2Mar 2022
Sales Training: Practical Sales Techniques
Udemy: Online CoursesOct 2021- View certificate
Customer Experience (CX) Trends
LinkedInJul 2024 - View certificate
Marketing Foundations: Ecommerce
LinkedInMar 2022 - View certificate
Customer Experience Strategy: Build a Customer-Centric Culture
LinkedInJul 2024 - View certificate
Selling and Marketing Your Products on Amazon
LinkedInFeb 2022 - View certificate
Data Analytics for Students (2020)
LinkedInFeb 2022
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