Dimitris Efstathiou

Experience

• 

  Primus Call

  Dec 2001 - Feb 2005

  Customer Service Supervisor
• 

  PASSPOINT SA

  Feb 2005 - Jun 2005

  Sales Representative
• 

  Philip Morris International

  Jul 2005 - now

  Leading innovative consumer programs to retain and delight our existing customers. By leveraging consumer segmentation and strategic insights, I ensure our initiatives maintain exceptional levels of customer satisfaction and loyalty.” CRM segmentation, onsite personalization, and product recommendation programs and platforms. Management of key vendor relationship and databases, in formulating strategies, strategy execution, asset deliverable management, as well as the testing of all SMS, emails, among other multi-channel communications. Overseeing the creation of models against lifetime value, retention, churn, loyalty, and advocacy programs. Business leader in 1-2-1 & CE Global project

  • Manager Retention Strategy

    Feb 2025 - now

  • Customer Relationship Management Manager

    Dec 2023 - Feb 2025

  • Manager Digital Engagement

    Mar 2021 - Dec 2023

  • Manager RRP Planning CY

    Jan 2020 - Mar 2021

  • Manager Commercialization Planning

    Dec 2018 - Dec 2019

  • Manager Omni Deployment IQOS

    Jul 2018 - Nov 2018

  • Manager Commerial Organization Development

    Nov 2017 - Jun 2018

  • Supervisor Commercial Organization Development

    Jan 2017 - Oct 2017

  • Commercial Organization Developer

    Aug 2014 - Dec 2016

  • Strategy Planning Supervisor - Trade

    Aug 2013 - Jul 2014

  • SPICE Project Leader

    Jul 2012 - Aug 2013

  • Consumer Engagement Planning Executive

    Oct 2010 - Jun 2012

  • Consumer Engagement Support Executive

    Jan 2010 - Sept 2010

  • PPOSM Executive

    Feb 2009 - Dec 2009

  • Sales Planner

    Jan 2008 - Jan 2009

  • Consumer Engagement Promoter

    Dec 2006 - Dec 2007

  • Sales Promoter

    Jul 2005 - Nov 2006