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Mark Myers

Mark Myers

Followers of Mark Myers1000 followers
location of Mark MyersLenoir City, Tennessee, United States

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  • Timeline

  • About me

    Retired

  • Education

    • Chapman University

      1992 - 1995
      Bachelor of Science Business Administration

      Bachelor of Science Business Administration

    • University of Phoenix

      2000 - 2002
      Masters Business Administration

      Master of Business Administration E-business

  • Experience

    • United States Navy

      Jan 1986 - Sept 1995

      Maintained and operated weapons systems onboard Los Angeles class fast attack submarines.

      • Fire Control Technician

        Sept 1986 - Sept 1995

      • Fire Control Technician

        Jan 1986 - Jan 1995

    • Circuit City Stores, Inc.

      Sept 1995 - Jun 2006
      Field Service Manager

    • Conn's Appliances

      Jan 2007 - Jan 2008
      Service Manager

      Improved Call Center abandon rate in Dallas, TX. Staffed the call center within one month of arrival. Monitored performance using Symposium software that was available but not being used. Overhauled the exchange process which was driving the amount of calls received per transaction. Results: Call center abandon rate decreased from twenty percent to five percent.

    • Warranty Corporation of America

      Feb 2008 - Dec 2008
      Service Solutions Manager

    • N.E.W. Customer Service Companies, Inc

      Feb 2008 - Mar 2014
      Senior Client Service Manager

      My responsibilities included Client Account Management, Vendor Performance, and Network Compliance.

    • Looking for new opportunity

      Apr 2014 - Nov 2015
      Senior Client Manager

      Compliance, Account Management

    • National Agents Alliance Corporate

      Jan 2015 - Jan 2016
      Agent

    • Combined Worksite Solutions

      Oct 2016 - now
      Account Executive

    • Comcast

      Aug 2017 - now
      Customer Experience Representative (CAMC)

  • Licenses & Certifications

    • Office for iPad First Look

      Lynda.com