Frank W.

Experience

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  Adfaith Management Consulting Inc.

  Jun 2016 - Jun 2018

  Business Consultant

  Providing financial analysis to clients for business strategy formulation and transformation plans based on market intelligenceConducting external research, data gathering and analysing qualitative or quantitative data using a variety of methods and modelsLeverage specific areas of knowledge and expertise, in order to generate an analysis for presentationsEstablishing analytical frameworks and conducting complex business analyses

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  Kozy Airbnb Property management

  Feb 2019 - Sept 2020

  Business Development Specialist / Customer Service

  1. Identify and gain new business through a sustained program of cold calling and follow up of referrals/leads and keeping abreast of competitor’s sales strategies2. Establish and maintain call cycle to ensure regular contact with clients3. Work with our marketing team to improve our interactions with our clients4. Identify market opportunities and set goals within categories and establish strategies5. Making property revenue analysis

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  PTC - Phone Tech & Comm

  Oct 2020 - now

  E-commerce Operation / Customer Service / Sale Support

  Responsible for the operation of Australian local e-commerce platforms: Amazon, Catch, Kogan, MydealInventory and international supplier order managementMonitor web analytics and internal data sources, provide regular feedback on sales trendsResponding to online queries via email, webchat and phoneResolving returns and warranty inquiriesEnsuring a high level of chat ratings, customer reviews and customer engagement