Fiona Hunter FCMgr

Experience

• 

  EDF Energy

  Sept 2004 - Jan 2008

  Data Administrator

  - Analyzing customer accounts to ensure that they are accurate and up to date. - Producing process maps on the work that was done, whilst adhering to company policies, which would be rolled out to the department. - Training existing team members. - General admin duties as required. - Chairing meetings and taking minutes. - Data Entry.

• 

  Npower

  Jan 2008 - Nov 2020

  • Responsible for leading a team of 8 MI & BI Engineers who design, develop and deliver automated reporting solutions to the business.• Responsible for creating reporting using SSIS, SSRS, Excel, SQL and PowerBI.• Accountable for the overall management, development, optimisation and stabilisation of our MS SQL server.• Accountable for ensuring that all MI and BI products produced by the team, fulfil business requirements and are presented in succinct and easily interpretable ways.• Responsible for carrying out quality checks to ensure technical standards are met.• Responsible for ensuring that all MI & BI Engineers have the technical and quality skill sets to carry out their duties, contributing to their personal development plans.• Help organise mentoring and training activities to enhance MI & BI Engineers skillsets, as well as encouraging sharing of knowledge across all teams in the department.• Accountable for the investigation and resolution of MI and BI product issues.• Responsible for promoting a change culture whereby ideas and recommendations to improve existing processes are encouraged.• Responsible for monitoring and reporting on team performance, including throughput, lead time and quality.• Lead and participate in meetings, including team meetings, daily stand ups, retrospectives, 121s, continuous improvement sessions and backlog refinement sessions.• Continually monitor the usage of all MI and BI products, working with the business to ensure that only reporting that drives value add is produced, which in turn frees up capacity to build new solutions. Show less • Responsible for creating and testing automated reporting solutions for the business, using SSRS, SSIS, MS SQL and Excel• Worked with stakeholders and delivery teams to gather customer requirements, ensuring that all reports were built within required deadlines.• Participate in continuous improvement sessions, making suggestions on where improvements can be made, and monitor the benefit of this change from start to finish.• Responsible for personal development, utilising company resources as well as external training providers, to ensure skills are up to date.• Provide training to other team members as well as the wider department.• Extract transform and load data into the SQL server using a variety of different systems including SSIS to enable us to provide data extracts and reporting to the business. Show less • Producing, maintaining and issuing daily, weekly and monthly reporting packs for all areas of the organisation.• Liaising with stakeholders in order to produce bespoke reporting packs.• Designing and testing new reporting packs, using Microsoft packages such as Excel, Access, SQL and PowerPoint.• Dealing with requests from various stakeholders in the organisation.• Creating, reviewing, and maintaining Standard Operating Procedures in line with the company standard.• Point of contact for e-mail, telephone, and face to face inquiries from different customers in the department.• Training and coaching new and existing team members and giving developmental and constructive feedback.• Ensuring quality of each report is accurate and to the set department standard.• Completing each report within agreed Service Level Agreements.• Using root cause analysis to resolve issues and maintain accuracy. Show less - Analyzing customer accounts to make sure they are up to date and accurate. - Assisting the team in reaching specified key performance indicators - Quality checking accounts worked by the team to make sure they have been worked correctly and in line with company policy. - Training new and existing team members on the work we do and feeding back information to individuals and the team. - Dealing with Team Managers and Operations Managers to answer any queries they may have, via telephone, e-mail, or face to face. - Issuing and creating reporting packs for the department using Excel and in house systems. - Communicating with both internal and external customers for the company via e-mail and telephone, to ensure information held is accurate and up to date. - General administration duties as and when required. - Use of Microsoft packages such as Excel, Access, Outlook, PowerPoint and Word. - Attending meetings for business changes, such as team meetings and video and teleconferences. - Chairing meetings and minute taking. - Data entry. Show less

  • MI & BI Manager

    Dec 2017 - Nov 2020

  • MI & BI Engineer

    Dec 2016 - Dec 2017

  • Senior Management Information Analyst

    Mar 2014 - Dec 2016

  • Management Information Analyst

    Nov 2011 - Mar 2014

  • Data Administrator

    Jan 2008 - Nov 2011
• 

  City Electrical Factors

  Nov 2020 - Apr 2021

  Agile Delivery Lead
• 

  Sage

  May 2021 - now

  Development Manager