Loan Koning

Experience

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  San Jose State University

  Sept 2010 - Aug 2012

  Project Manager

  Collaborated with a team of designers and engineers to research the needs of target communities in the Silicon Valley. Conducted in-depth semi-structured interviews and carried out participant observation. Coded, analyzed, and used research data to inform the design of a public landmark called the Climate Clock. Findings and recommendations were incorporated into the team’s design proposal, which was selected as the winning design by the city of San Jose in 2012.

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  Kapor Capital

  Mar 2012 - Aug 2012

  Program Coordinator

  Kapor Capital is an Oakland-based fund that understands that startup companies have the ability to transform entire industries and to address urgent social needs as they do so. It believes that startups can leverage information technology to solve real world problems and tangibly improve the lives of millions through innovations in the fields of education, finance, health, work, justice and more.

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  Bronze Investments

  May 2012 - Jun 2014

  Research and Operations

  Bronze Investments makes and manages investments that align strong financial returns with positive social impact. Our investment strategies focus on early stage technologies (Healthcare IT, Education, Consumer Finance), real estate development, and energy efficiency.

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  UserZoom

  Jul 2014 - Mar 2016

  UX Customer Success

  UserZoom makes user research a standard practice in the design process, empowering businesses with the UX Insights they need to deliver great digital experiences through our best-in-class research software and services.

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  Savision

  Jun 2017 - Sept 2018

  Customer Success Manager

  Savision is the market leader in Service-oriented IT Monitoring solutions. The company’s solutions transform infrastructure and application monitoring data into dashboards that automate and unify IT operations with IT Service Management workflows. Savision allows companies to maximize the value of existing IT management tools in order to optimize IT service delivery, prevent problems, and reduce service downtime.

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  Navan

  Oct 2018 - Apr 2022

  Navan is the next generation of software designed for people. Our corporate travel and expense solution allows users to easily book, view, and manage business travel and expenses.Navan’s main principles are that software should: Enable human connectionsHelp businesses run operations efficiently and make better decisions based on data and insights Meet the needs of users based on modern standards and expectationsWe’re reinventing the legacy category of travel and expense with one of the first enterprise technologies utilizing the cloud, mobile, and AI to balance business needs with today's modern standards. Show less

  • Senior Principal Enterprise Implementation Manager

    Nov 2020 - Apr 2022

  • Lead Enterprise Implementation Manager

    Mar 2019 - Nov 2020

  • Customer Success EMEA

    Oct 2018 - Mar 2019
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  Pento

  Jul 2022 - Mar 2024

  Pento is an automated payroll solution that cuts out the time and stress of outsourcing and makes payroll fast, easy and simple for growing UK businesses. Instead of relying on spreadsheets, bank transfers, and countless manual checks, our platform gives you complete control over every step with easy-to-use, cloud-based tools, real-time calculations, greater transparency, and exceptional support.9 out of 10 of our customers were previously outsourcing payroll to an accountant or payroll bureau. With Pento, they now run payroll in a few clicks every month and most of our customers have cut 50-80% of the time they previously spent on payroll. We go above and beyond to support our customers. We’re not box-checking, we really care. Show less

  • Head of Customer Onboarding & Operations

    Apr 2022 - Mar 2024

  • Interim Head of Customer Success

    Jul 2022 - Dec 2022
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  Manhattan Associates

  Sept 2024 - now

  Senior Manager, Support Consulting

  At Manhattan, we provide more than just supply chain solutions. We are a team of experienced industry experts dedicated to equipping our partners with the tools needed to navigate the supply chain commerce world effectively. That journey is made possible through our advanced cloud-native technology and collaborating with our partners. We maximize warehouse efficiency so that global leaders can provide essential products to those in need. We get time-sensitive items to their desired locations faster. We orchestrate orders smarter. We unify omnichannel experiences. We connect and innovate every aspect of the supply chain. All working symbiotically toward one common goal: To move life and commerce forward. Show less