Barth Abeiku Mensah

Experience

• 

  MAXAM

  Oct 2009 - Feb 2011

  Technician

  Repair, service and break down maintenance on light and heavy-duty vehicles.• Repair and troubleshoot chemical and explosives trucks.• Troubleshooting and diagnosis of manufacturing plants and other equipment.• Servicing and installing of plant pumps and boiler.• Welding and fabrication of components.• Inspect and monitor heavy duty trucks and plant performance.• Prepare and schedule preventive maintenance on all trucks and plant equipment.• Prepare and submit weekly and monthly reports on available stock, and place requisitions forreplenishment of unavailable stocks. Show less

• 

  Sandvik

  Mar 2011 - now

  November 2018 – Current. • Acting Manager for the entire department of more than 30 employees• Develop a report and presentation of best GET practice based on the data collected.• Meet with customers monthly to consider re-evaluating our offering to match the customers’ needs and the different perspectives.• Prepare proposals for customers for both Fire Suppression System and GETs.main point of contact, providing exceptional customer service and ensuring customer satisfaction.• Regularly communicate with customers to address their inquiries, concerns, and requests.• Build rapport and trust with key stakeholders within customer organizations, including executives, project managers, and technical teams.• Maintain accurate and up-to-date records of customer interactions, project status, and revenue forecasts.• Develop and nurture strong relationships with key customers, understanding their business needs, objectives, and challenges.• Monitor and report on competitors' activities, market trends, and customer behavior to identify potential risks and opportunities.• Install Sandvik Fire Suppression System on equipment including electrical wiring.• Repairs and recharge the fire suppression systems.• Facilitate Grey, Green and Platinum Level of accreditation for eclipse fire suppression• Develop a demand plan for GET parts list for customers, VMI and internal stocking.• Visit customers to inspect and advise customers on Loaders Buckets, Bucket Lips and the recommended GETs for their equipment.• Identify the best GET solution to increase what the customers are looking for through wear life verses maintenance practices.• Negotiate with both new and old customers to strike deals.• Update and report opportunities in the Sandvik Global Sales Force Platform.• Liaise with the Sandvik GET global team in strategic GET sales for the Sales Area West Africa.• Adhere to all SMR Policies and Procedures, especially the SHEQ policies. Show less Prepare and present persuasive proposals, negotiate contracts, and close training deals.• Acted as manager severally.• Carry out all warranty related issues.• Training for internal and external customers on warranties.• Register Equipment in the Sales Units System.• Update ST Units Database on Equipment Movement within West Africa.• Handles claims for customers in West Africa as well as Dealer claims.• Update customers on warranty progress.• Manage fleet Data Management system within sales area.• Train personnel on Aurora EQ process within the sales area.• Prepare training proposals for customers.• Invoice jobs done within the training.• Organize and receive trainers outside and within the county.• Analyzed departmental documents for appropriate distribution and filing.• Work towards achieving set KPI's for technical and training department.• Adhere to all SMC Policies & Procedures especially the SHEQ polices.• Carry out Work in accordance with set budges and time frames.• Responded to customer requests via telephone and email.• Train and assist employees sandvik Nigeria and Ghana on the use Aurora system in EQ.• Adhere to all SMR Policies and Procedures, especially the SHEQ policies. Show less Generate reports and analyze key performance indicators (KPIs) and make recommendations to BLM.• Interface between sandvik workshop, field Service and the customers.• Prepare quotations/estimates for components and equipment rebuilds.• Prepare all service and workshop department invoices for sandvik West Africa.• Acted and reported fire suppression sales and jobs weekly to sandvik global team.• Ordered and replenish stocks for fire suppression systems.• Order and follow up on the ETA of parts for jobs in progress.• Send a weekly customer works in progress reports.Prepare and circulate all sales and service revenue on monthly basis for both Ghana and Mali.• Monitor and co-ordinates service crew's location and movements to get updates of the assigned jobs.• Restocked workshop inventories every month and reviewed operation data to verify proper• replenishment.• Handles customer queries, follow up to get the customer satisfied.• Ensure customer receive replacement part or credit for warranty claims if accepted.• Developed lasting relationships with customers, which helped to bring in additional business• opportunities.• Organize daily safety toolbox meetings.• Train and assist employees sandvik Nigeria and Ghana on the use Aurora system in EQ.• Adhere to all SMR Policies and Procedures, especially the SHEQ policies. Show less

  • Tools Sales& Service Rep. GET & FSS - Supervisor

    Nov 2018 - now

  • WARRANTY AND TECHNICAL TRAINING ADMINISTRATOR

    Jan 2017 - Oct 2018

  • Service Administrator

    Jun 2012 - Dec 2016

  • Technician

    Mar 2011 - Jun 2012