Md. Jamshedur Rahman

Experience

• 

  NovoCom Limited

  Jul 2012 - Jan 2025

  NovoCom Limited, ITC and IIG licensee of Brilliant, is the leading cross-border data connectivity provider in Bangladesh. Currently, I am leading the International Carrier Relations (Data) team. As a team, ICR (data) takes care of business communications with partners, carriers, and clients, maintaining relationships as well as business development. ICR (Data) works both as technical pre-sales and carrier relation team of NovoCom data services as well as Brilliant Products and services such as Brilliant Cloud, Brilliant Telephony and Brilliant VAS services.• Managing accounts of Cloud and Data Connectivity customers/overseas carriers/partners.• Meeting prospect leads to pitch Data and Cloud services and other products for customer acquisition.• Attending presales meetings to understand customers’ needs and designing technical solutions as per requirement specifics.• Cost analysis and preparing price proposals for Brilliant Cloud Services, global and domestic Data Connectivity, Internet, Gateway and Colocation services, etc.• Preparing written proposals to potential customers/ attending tenders/RFQs.• Business reporting and analysis e.g. Sales/Revenue Report, Sales projection, Capacity requirement projection, growth tracking, reporting, and presenting to higher management on sequential intervals.• Participating in Strategic business meetings and discussions with higher management. Show less Role Summary:• Managing accounts of International Data carriers/ partners of NovoCom Limited.• Identifying and approaching new customers/ partners.• Designing technical solutions as per customers’ requirements based on feasibilities from the technical team.• Cost Analysis and preparing prices for different services of the product portfolio.• Preparing written proposals to potential customers/ attending tenders of potential customers.• Business reporting and analysis e.g. Sales/Revenue Report, Sales projection, Capacity requirement projection.• Growth tracking, reporting, and presenting to higher management on sequential intervals.• Participating in Strategic business partnerships with International Carriers.• Working with the internal teams including the regulatory & affairs team to help customers in obtaining regulatory approval from BTRC to use services from NovoCom.• Following up on the timeline of the approvals and keeping the regulatory documents up to date. • Writing content for websites, presentations, company profiles, etc. Show less • Conducting periodic sprints with technical and development teams to mitigate backlogs and find new innovations for Brilliant product lines.• Participating in product and services innovation discussion with Technical and Marketing teams in order to enrich product portfolio and efficient business process.• Product features or service design based on customer requirements.• Promotional plan and marketing strategy designing and implementation for the concurrent product line and IT-enabled services (Cloud services, IPLC, Data Connectivity, Hosted PBX, Telephone APP, ISP, IPTSP, SMS and VAS products).• Yearly Promotional budget calculation, branding, and campaign management for concurrent Telephony and IT-enabled products (Brilliant Cloud, Brilliant Connect, Brilliant PBX, Brilliant SMS, etc.). • Market research, In-depth business analysis for product innovation, and effective business decision making. • Technical documentation and content writing for product and service description, website, promotional campaign, and branding.• Build strategy to pitch into new market segments in order to expand market share by effective data analysis process. Show less • Installation and commissioning MUX (Tejas, Huawei, and Marconi), backbone and local loop circuit provisioning, and performance monitoring. • 24x7 EMS monitoring, troubleshooting, and providing customer support from NOC ensuring SLA meet up.• Ethernet and Optical Connectivity planning and implementation for IGW, ICX, ITC, and MPLS network. • Analyzing and reporting upstream performance, IPLC provider, and local network status.• Working on both roll out (fiber connectivity and MUX installation and commissioning) and back-office operation (Circuit provisioning, real-time monitoring, documentation, and customer support) of ITC, IGW, ICX, IIG, and ISP transmission. Show less

  • Manager

    Aug 2023 - Jan 2025

  • Assistant Manager

    Jan 2022 - Aug 2023

  • Senior Engineer, Product Development

    Nov 2019 - Jan 2022

  • Senior System Engineer, Transmission

    Jul 2012 - Nov 2019
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  DHL Express

  Jan 2025 - now

  Research Planning and Product Manager