Experience

• 

  Link communications

  Jan 1999 - Dec 2002

  Assistant marketing manager
• 

  Icomm australia

  Jan 2003 - Dec 2005

  Help desk manager

  Responsibilities:- Managing the help desk team - Ensuring Customer Service is timely and accurate on a daily basis- Recruiting, training and supporting help desk representatives and technicians - Setup specific customer service standards- Establish best practises through the entire technical support process- Follow up with customers to identify areas of improvements- Provide customer feedback to internal teams ie Engineers, Project Management and support staff

• 

  Icomm australia pty ltd

  Jan 2008 - now

  Account director

  Liaising with clients at a senior level on a day-to-day basisPromoting the expansion of business with existing clientsWorking with other senior managers to generate new accountsCompleting projects to a specific schedule and within an agreed budgetManage contract renewals and perform contract and financial negotiations