Experience

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  Integrated technical services

  Apr 1999 - Nov 2003

  Manager

  Manager Sales and Service.Worked as a Manager from April1999 to Nov 2003. As Manager, Leading a team of 15 members, responsibilities included motivating the team to finalize Orders from different Organizations for Annual Maintenance Contracts of Computer Systems, finalizing deals with Department Heads and taking care of Administrative work.

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  Genpact

  Nov 2003 - Sept 2011

  Oracle apps functional consultant

  October 2006 – Sep 2011 (4yrs and 11 months)lead the team for support & Upgrade engagement, involved in resolving issues & Upgrade activities pertaining to Purchasing.•Resolving production support issues logged by users. Was on on-call support on 24/7 basis, and worked with Oracle Support for resolving priority issues.•Testing the fixed issues and moving the code in production within stipulated time.•Co-ordination with technical team to fix the issues, if any code corrections required to fix the end-user problems•Coordinating with the business users for their required enhancements.November 2003 to October 2006Transitioned the Payment Process of a large US based Transport Organization•Checking the quality of the work done by each associate on daily basis. (100 % of QC done daily for each associate).•Updating the SOP (Standard Operating Procedure) and Process Maps as and when process changes are affected.•Handling Customers Accounts receivables/ Accounts payables. Reconciliation of Customer Accounts and Processing Credit Memos.•Preparing Training plans, Regular Assessments and Feedback of the Team on their assigned tasks.•Training for new hires Show less

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  Tata consultancy services

  Sept 2011 - now

  Test manager

  Working as Test Manager (Automation & Manual) Good Functional knowledge in Procurement and Dynamic CRM Excellent Communication and Inter-personal skills to work in Onsite-Offshore model. Managed a Team of 50+ with 5 Test leads Monitoring and reporting the progress of the project by preparing the Weekly status reports and discussing the status with Business Leadership Ensuring the Project Deliverables on Time. Mentoring team for Certifications Coordinating with different teams to complete the testing successfully. Interacting with other teams to understand the customized Business process and discuss the same with the team. Reviewing the deliverables before delivering it to the Customer by testing to see that the requirements are fulfilled. Analyzing the Bugs found as part of the Testing Proactively involved in grooming new team members Testing of Inbound Interfaces Show less