Ekaterina Mooha

Experience

• 

  ПАО "Ростелеком"

  Nov 2020 - Sept 2021

  • Effectively managed a team of 15 people, focusing on improving the overall and individual performance• Participated in product testing, suggested new ideas which were implemented into the work processes • Delivered first level support to customers via phone and live chat • Achieved promotion to Support Team Lead within 6 months

  • Technical Support Team Lead

    Apr 2021 - Sept 2021

  • Technical Support Agent

    Nov 2020 - Apr 2021
• 

  LimTC

  Oct 2021 - Mar 2023

  Second Line Support Engineer

  • Solved over 4000 complex technical issues by analyzing log-files and troubleshooting directly on user’s device• Monitored and managed the case queue via CRM, wrote technical documentation

• 

  Multilogin

  Mar 2023 - Apr 2023

  Third Line Support

  • Successfully solved all technical issues coming from internal customers via Jira• Analyzed and managed SQL databases• Created 50+ troubleshooting articles and other technical documentation

• 

  JoinMyTrip

  May 2023 - Dec 2023

  Trip Leader

  Organized and led trips to various destinations around the world Created content and managed social media accounts

• 

  Preply

  Apr 2024 - now

  Private Tutor