Kiprotich Edwin

Experience

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  Finken Holdings Limited

  Dec 2013 - Feb 2014

  IT Support (Intern)

  Responsibilities:Investigating, diagnosing and responding to computer software and hardware faults Troubleshoot problems reported by users.Troubleshooting network connectivity.Achievements:Successfully upgraded Computer Operating Systems from Windows XP to Windows 7Well laying of cables and cable management in the Server Room and within the office.Patching of Windows and Microsoft office Application System and the Esset Antivirus

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  Zetech _ University

  Mar 2014 - Apr 2017

  Responsibilities:Test and deploy new corporate applicationsSupport and maintain existing and new systemsEstablish and administer management systems by planning and executing the selection, installation, configuration, and testing of server hardware and software.Perform regular patching and upgrade of information systems o Setting up new equipment and upgrading existing systemsDevelop information systems access, monitoring, control, and evaluation proceduresEstablish and test disaster recovery policies and procedures for MIS o Complete MIS backups and update documentation regularlyInstall, maintain, analyze and troubleshoot Data-center equipment and software in support of Data-center operationsIn conjunction with the ICT Manager, develop procedures and policies o Server Management including DNS services, AD, SSL security encryptionAchievementsSuccessfully trained users on ERP – Core-ED and phAMACore ERP systems o ERP database porting (migration) from Old DataBase to Updated versionCentralizing of Database operations from distributed databases for enhance data management Well documented process flow and operations for easy supportSuccessfully migrated the users from exchange server mail system to Google Apps Managed the migration from Radio Frequency to Optic Fiber network Show less Responsibilities:Managing the operations and standards of computer labs and providing end user support at the campus level Design, deploy and maintain LAN and WAN and Communication servicesTesting and servicing equipment recording problems and their solutions for future referenceEnsure that all preventive & security are implemented on the network o Develop and implement preventive maintenance plan for the networks o Provide 1st level maintenance to the PABX Wireless configurations and monitoring (Ubiquity, D-Link, Linksys, and Quick times devices)Firewall and Bandwidth Management using Mikrotik.Achievements:Deploy and configure Windows / Linux OS machines for staff and student use.Identify security vulnerabilities and make recommendations for remediation. Including Antivirus Installation and running OS patchesIntroduced performance checklist, test plan, strategy and results templates.Computer and Printer Productivity Improvement by implementing AD services and central Printing servicesSuccessfully Installed Network in new offices created and Computer lab to facilitate research by staff and students as requiredManaged Students during practical sessions in computer lab including KNEC, City & Guilds exam sessions. Show less

  • System Administrator

    Feb 2016 - Apr 2017

  • IT Administrator

    Mar 2014 - Jan 2016
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  Internet Solutions Kenya

  May 2017 - Oct 2020

  System Support Engineer (SSE)

  Responsibilities:Troubleshooting, Installing and configuring computer hardware operating systems and applications Monitoring and maintaining computer systems and networksAssisting clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issuesTroubleshooting system and network problems and diagnosing and solving hardware/software faults and replacing parts as requiredProviding support, including procedural documentation and relevant reports; Following diagrams and written instructions to repair a fault or set up a systemSupporting the roll-out of new applications and setting up new users' accounts and profiles and dealing with password issues.Responding within agreed time limits to call-outsWorking continuously on a task until completion (or referral to third parties,) while prioritizing and managing open cases at one time to ensure SLAs are met.Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers to facilitate solution finding, testing of new hardware, software and devices.Achievements.Successfully facilitated upgrading of P&G Network Switches from old models to new models within the required dateline and within the budget.Facilitated Successful Data Migration for Mondelez System from local Servers to Cloud Systems (SharePoint and Microsoft One Drive)Overseeing System Installations and Implementations during relocation by Mondelez office and staff to a new office and providing user support services.Successfully setup new users at Pernod-Ricard and provide Support within the existing Infrastructure.Oversaw successful Network Installation, System collocation, System Integration and Implementation at Asili Sacco Society.Successfully Implemented FortiGate Security device for Asili Sacco for optimal Network utilization and Security, Application Security, Web Filtering and End-Point (FortiClient) Solutions. Show less

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  Dimension Data, East Africa

  Nov 2020 - now

  ITaaS Senior Systems Engineer

  MAIN DUTIES AND RESPONSIBILITIES:1. Work as an escalation point for all Systems Team on Systems, networks and cloud operations.2. Give approvals for L3 support invocations from the systems teams.3. Work to qualify the change management, reporting and be the implementer of all compliance to ITaaS policies.4. Manage all L2 escalations from service desk by analyzing the service requests, resolving and reporting.5. Work with service providers on L3 service resolutions where necessary.6. Ensures proactive scoping of the technical solutions required in order to address customer requirements, assesses Clients’ met and unmet needs, and recommends solutions that optimize value for both the client and the company.7. Facilitate monitoring of all client’s environments and communicate all incidents, alerts and possibleremediation to ensure business continuity and minimize or eliminate service disruptions.8. Provide accurate and timely feedback and reports to ITaaS line manager as may be required from time to time.9. Monitors the changing needs of the ITaaS clients in service delivery and improvement by liaising with internal and external stakeholders to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of the client and the business.10. Undertake training to keep abreast with solutions to support the customers.11. Effective and efficient utilization of organizational resources as may be allocated Manage/facilitate change, incident, problem management of all IT systems managed by ITaaS.12. Keep a detailed SKMS of all services defined for customers’ environments.13. Keep and manage service portfolio for all managed services and their status.14. Any other duties assigned pertaining to the departments’ operational activities. Show less