Ahsanul Zubair

After School Instructor Assistant

668 followers

Buffalo, New York, United States

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Timeline
About me
Student at University at Buffalo
Education
- Buffalo Academy of Science Charter School
  2016 -
  High School Diploma 3.7/4
  Activities and Societies: National Honor Society, FIRST Robotics
- University at Buffalo School of Management, The State University of New York
  2020 - 2024
  Bachelor of Science - BS Information Technology and Management
  Minor: Cybersecurity
Experience
- BUFFALO ACADEMY OF SCIENCE CHARTER SCHOOL
  Sept 2019 - Dec 2019
  After School Instructor Assistant
- Apian Tutorial
  Sept 2021 - Dec 2022
  Academic Tutor
  Tutor students math and English test-prep from elementary through college.
- UBIT
  Dec 2021 - now
  Overseeing the customer service team in providing technical support for users of UBIT services Monitoring customer interactions, ensuring customer satisfaction, and executing administrative tasks Training new consultants, and evaluating performance based off employee metrics reportsCreating and improving customer service policies, developing customer service strategies, and making schedules Problem-solve issues for clients that run into technical issues regarding University-affiliated software, and hardwareResponding to customer inquiries either in person, over the phone, or via emailCommitted to providing the best possible customer service
  - Technical Support Supervisor
    Aug 2023 - now
  - IT Consultant
    Dec 2021 - Oct 2023
- Say Yes Buffalo
  Oct 2022 - Oct 2023
  Providing guidance and building relationships with student mentees during their transition from high school to post secondary education.
  - Near Peer Mentor
    Mar 2023 - Oct 2023
  - College Access Intern
    Oct 2022 - Oct 2023
- Asia Research Institute
  Jul 2023 - Aug 2023
  Cultural Liaison
  - Served as conversation partners, assisted peer mentors, and guided Korean students enrolled in the English as a second language program at UB.- Responsible for a group of Korean guests and led them in planned activities on campus and throughout Western New York.
- University at Buffalo
  Aug 2023 - now
  Student Assistant
  Office Administrator Assistant for the Department of Educational Leadership and Policy
Licenses & Certifications
- Atlassian Agile Project Management Professional Certificate
  Atlassian
  Mar 2024
  View certificate
- Build Your Generative AI Productivity Skills with Microsoft and LinkedIn
  Microsoft
  Mar 2024
  View certificate
- Aha! Product Management Professional Certificate
  Aha!
  Apr 2024
  View certificate
- Apple Search Ads Certification
  Apple
  Apr 2024
  View certificate
- Career Essentials in Administrative Assistance by Microsoft and LinkedIn
  Microsoft
  Mar 2024
  View certificate
- Career Essentials in Cybersecurity by Microsoft and LinkedIn
  Microsoft
  Mar 2024
  View certificate
- LinkedIn Learning Human Skills for Managers Professional Certificate
  LinkedIn
  Apr 2024
  View certificate
- Procore Construction Management Professional Certificate
  Procore Technologies
  Apr 2024
  View certificate
- DevOps Professional Certificate
  PagerDuty
  Mar 2024
  View certificate
- Negotiation Professional Certificate by American Negotiation Institute
  American Negotiation Institute
  Apr 2024
  View certificate
- American Staffing Association Corporate Recruiting Professional Certificate
  American Staffing Association
  Mar 2024
  View certificate
- Anaconda Python for Data Science Professional Certificate
  Anaconda
  Mar 2024
  View certificate
- Career Essentials in Generative AI by Microsoft and LinkedIn
  Microsoft
  Mar 2024
  View certificate
- Career Essentials in Sustainable Tech by Microsoft and LinkedIn
  Microsoft
  Mar 2024
  View certificate
- Basic Life Support for Healthcare Providers (BLS)
  American Heart Association
  Dec 2023
  View certificate
- LambdaTest Software Testing Professional Certificate
  LambdaTest
  Mar 2024
  View certificate
- Career Essentials in GitHub Professional Certificate
  GitHub
  Mar 2024
  View certificate
- Cert Prep: Certified Kubernetes Administrator (CKA)
  LinkedIn
  Mar 2024
  View certificate
- Career Essentials in System Administration by Microsoft and LinkedIn
  Microsoft
  Mar 2024
  View certificate
- OpenEDG Python Institute: Programming with Python Professional Certificate
  OpenEDG Python Institute
  Mar 2024
  View certificate
- Docker Foundations Professional Certificate
  Docker
  Mar 2024
  View certificate
- LinkedIn Learning DEI Awareness Professional Certificate
  LinkedIn
  Mar 2024
  View certificate
- ServiceNow IT Leadership Professional Certificate
  ServiceNow
  Mar 2024
  View certificate
- Career Essentials in Project Management by Microsoft and LinkedIn
  Microsoft
  Mar 2024
  View certificate
- Twilio Programmable Messaging and Voice Professional Certificate
  Twilio
  Mar 2024
  View certificate
- LambdaTest Test Automation Professional Certificate
  LambdaTest
  Mar 2024
  View certificate
- SS&C Blue Prism Robotic Process Automation Professional Certificate
  SS&C Blue Prism
  Mar 2024
  View certificate
- Zendesk Customer Service Professional Certificate
  Zendesk
  Mar 2024
  View certificate