Juan Carlos P. Melgar

Experience

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  BBVA

  Oct 2006 - Apr 2008

  Customer Service Specialist

  Marketing support, responsible for compiling and distributing financial and statistical information such as budget spreadsheets, organising and hosting presentations and customer visits, helping with marketing research, visiting customers and show them reports and presentations for futures campaigns.

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  OPPLUS

  Jul 2008 - Nov 2012

  CAS Operation Analyst

  Solve banking and platform problems at BBVA Bank Colombia headquarters. I was part of the Operations area of BBVA Colombia KPI analysis and quality control of the CAS operations area.

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  Xerox

  Aug 2012 - May 2017

  Work within the area of ​​Finance and Customer Administration: Issuance of invoices for outsourcing services to Xerox customers in Peru, issuance, control and analysis of the following documents: credit notes, bills of exchange, ballots, debit notes, bills. Generate service consumption reports to Xerox customers such as Antamina, Rio Tinto, Yanacocha, Goldfields, Interbank Group, Rimac, Peruvian Pacific Switzerland, etc.Responsible for the supervision of the issuance of documents in the Xerox warehouse, control of monthly and annual closures.AS400 and Oracle management program.Additional knowledge of quarterly revenue and forecast analysis.Review and analysis of invoices.Support in the area of ​​treasury-accounting: Review of balances and bank movements, telebanking management, update of wholesalers sales (backlog report sent to corporation), download of bill payment, review and analysis of credit lines using infocorp (equifax ). Creation of new clients, review of payment of cts, bonuses and payroll payment. Supplier payment programming and petty cash management.All processes were performed based on Six Sigma. Show less

  • Financial Analyst

    Dec 2012 - May 2017

  • Mining sector Operator

    Aug 2012 - Dec 2012
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  Cash Converters

  Nov 2019 - Nov 2021

  Loan Assessor

  Reviewing and checking applications received to and verify that information declared by customers matches information in the documents provided. Achieve objectives within the established KPI. Contact customers answer their questions about their loan applications.

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  Panthera Finance

  Mar 2020 - Nov 2020

  Customer Service Representative

  Helping tenants, landlords and real state agencies to solve enquiries about rental payments, rights, and obligations. Helping with rental grands applications during COVID-19 crisis.

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  VostroNet

  Sept 2021 - Nov 2021

  Information Technology Intern

  Assist in Project Management tasks for the Public WIFI implementation project in Sunshine CoastFirmware update and basic configuration of networking devices. (Aruba, Mimosa, MikroTik)

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  The Cravern Group

  Nov 2021 - Dec 2022

  IS&T Business Analyst

  Monitor and control key information technology capability decisions, in an attempt, to ensure the delivery of value to key stakeholders in the organization.Support during SharePoint migration and Power Automate workflows for Mining Projects

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  RPMGlobal

  Jan 2023 - now

  Network and Support Engineer

  System Monitoring: Daily health checks on networks (Cisco Meraki), endpoints (AMP), SIEM, backups, and DNS.Threat Detection and Response: Using tools like Rapid7, Microsoft Defender (Standard), and Wazuh to identify and mitigate risks. Also, conducting comprehensive security reviews of proposed applications before deployment, identifying potential vulnerabilities and recommending mitigation strategies.User Support: Providing technical assistance for new devices, system access, VPN, VMs and Office 365 (including Teams and SharePoint) in both English and Spanish. Key Projects:Migrated Cisco Webex to Microsoft Teams (this includes Yealink Videoconference devices)Deployed Wazuh server and agents across the networkIntegrated AI solution for internal use using OpenWebUI and Docker Show less