Morgan Benson

Experience

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  U.S. Bank

  Mar 2016 - May 2017

  Personal Banker

  Consistently achieved high customer satisfaction scores while meeting first call resolution targets. Boosted deposit account sales by effectively cross-referencing new and upcoming products. Served as the primary contact for call center banking and support. Recognized for outstanding performance, receiving an Achievement of Completion for Personal Banker Training and earning the title of Top Performer in Customer Excellence in May 2016. Continued to excel, achieving Top Performer in Customer Excellence again in February 2017. Show less

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  Carson Wealth

  Feb 2018 - May 2018

  Administrative Assistant

  As a temporary independent contractor, I provided administrative support during a broker-dealer transition period. I played a key role in facilitating and auditing client account transfers, ensuring accuracy and compliance. Additionally, I managed processes to audit the execution of the transition, maintaining efficiency throughout the process.

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  U.S. Bank

  May 2018 - Sept 2019

  NMLS certified, I prioritized in expanding consumer deposit and loan/credit accounts. Consistently surpassed monthly deposit and credit targets since completing initial training. Possessed expertise in proprietary systems, bank policies, and state/federal banking regulations. Successfully supervised and trained tellers and bankers on policies and regulations, ensuring compliance. Conducted audits on ATMs and vaults and coordinated incoming and outgoing cash shipments. Oversaw teller coaching sessions and conducted cash drawer audits. Stepped in as interim Branch Manager from September to December 2018, guiding the branch to full functionality. Achieved an 80% green zone rating for compliance and sales in September 2018.

  • Personal Banker NMLS 1

    Jan 2019 - Sept 2019

  • Manager / Teller Coordinator

    May 2018 - Dec 2018
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  Randstad USA

  Nov 2019 - Mar 2021

  Performed weekly P&L audits to monitor GM performance. Achieved a remarkable talent retention rate of 97% in 2020. Demonstrated expertise as a technical subject matter expert in proprietary software, effectively training and coaching teams during new program rollouts. Spearheaded the development of a comprehensive 20-page process standardization document for a high-volume manufacturing site. Reacted swiftly during the pandemic shutdown by creating COVID-19 protocols and streamlining payroll processes in less than a week. Excelled in payroll and process management roles, while also serving as a high-level operations coordinator across multiple sites. Successfully managed new site implementations and client development initiatives, while also overseeing full-cycle recruitment efforts. Show less

  • Site Manager / Recruiter

    Jan 2020 - Mar 2021

  • Site/Recruiting Coordinator

    Nov 2019 - Jan 2020
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  Precoa

  Apr 2021 - Jul 2021

  Operations/Marketing Coordinator

  Operations: Established and maintained professional relationships with Account Managers and cross-collaborative internal groups. Pulled data and managed report subscriptions from report servers (i.e. SSRS, Tableau, CRM). Oversaw and completed weekly lead import processes.Marketing: Created and managed marketing materials, including surveys, flyers, webinars, and landing pages while utilizing programs and platforms for marketing implementation, including but not limited to: Zapier, Canva, Swell, Google Drive, and Miscellaneous external vendor sites. Show less

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  Kelly

  Sept 2021 - Feb 2022

  Engaged in high-level recruitment initiatives, specializing in staffing for the Finance and Automotive sectors with our key strategic clients. My objective is to uphold operational efficiency and provide top-tier service to fulfill customer requirements, thereby achieving or exceeding business objectives. Played a pivotal role in Kelly's achievements by effectively staffing call center, clerical/administrative, and light industrial roles for our major strategic clients. My responsibilities encompassed candidate sourcing, evaluation, and recommendation for contract employment to client hiring managers. Additionally, I often made hiring decisions on behalf of our clients, all while ensuring strict adherence to EEOC, ADA, and affirmative action regulations.

  • Specialty Recruiter

    Jan 2022 - Feb 2022

  • Commercial Recruiter II

    Sept 2021 - Dec 2021
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  Sierra Space

  Feb 2022 - Nov 2022

  Served as an Interim Project Manager/HR Generalist, spearheading the implementation of SharePoint and Intranet Functions across our organization. Collaborated closely with Executive Stakeholders to craft an internal HR strategy aimed at enhancing the overall employee experience. Managed end-to-end recruitment processes to align with the strategic objectives and operational needs of the business. Successfully filled positions across various departments including Human Resources, Finance, Legal, Payroll, and Travel and Expense. Collaborated on the groundbreaking launch of Dream Chaser into space, pioneering a new era in space exploration.

  • HR Generalist / Project Manager / SharePoint Administrator

    Jul 2022 - Nov 2022

  • Talent Acquisition Partner II

    Feb 2022 - Nov 2022
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  LHH

  Nov 2022 - May 2023

  Associate Recruiter

  Temporary Associate Recruiter for Acumed | Feb. 2023 - May 2023Temporary Recruiter for Analog Devices Inc. | Nov. 2022 - Dec. 2022

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  EXPRESS

  Jul 2023 - Nov 2023

  Sales Team Lead - Manager

  As a sales leader, I was dedicated to driving operations both on the sales floor and in the stockroom, all while prioritizing the delivery of exceptional in-store shopping experiences for our customers.My role involved working closely with our talented team, focusing on developing and motivating associates to unlock their full sales potential. I provided ongoing coaching and training to ensure that store associates were equipped to handle floor operations, deliver top-notch customer service, manage stockroom inventory efficiently, and maintain our high standards of execution.I actively participated in executing action plans designed to optimize results, overseeing all aspects of daily store operations. This included ensuring adequate associate coverage to enhance the customer experience, as well as managing merchandise flow, including shipment, replenishment, and omni-channel operations within the store. Show less

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  Umpqua Bank

  Sept 2023 - now

  I provide high-touch administrative support for my assigned Talent Acquisition Partner(s) and their line(s) of business and serve as a resourceful contact for candidates and hiring leaders. We take a relationship-based approach to recruitment, and I incorporate this philosophy into every interaction with candidates and hiring leaders. Supporting requisition management, coordinating candidate interviews, reviewing offer letters, and administering pre-employment screenings while simultaneously meeting service level commitments in a fast-paced environment. Show less In my role as a Personal Banker, my primary responsibility is to ensure every customer receives an outstanding experience. I dedicate myself to cultivating both new and existing client relationships by actively listening, discerning their needs through thoughtful questioning, and presenting suitable products and services. When necessary, I collaborate with other departments within the bank, seamlessly referring customers to the appropriate business partners to address their specific requirements. Show less

  • Human Resources Recruitment Coordinator

    Jun 2024 - now

  • Personal Banker

    Sept 2023 - Jun 2024