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Gerson Buaqueña, MBA, CSSYB

Gerson Buaqueña, MBA, CSSYB

Associate Software Developer

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location of Gerson Buaqueña, MBA, CSSYBMakati, National Capital Region, Philippines

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  • Timeline

  • About me

    Product Management Officer under Trust and Asset Management Group in China Banking Corporation

  • Education

    • De La Salle University - Dasmariñas

      2003 - 2007
      Bachelor of Science (B.S.) Computer Science 3.68 / 4.00

      Activities and Societies: SINAG Political Party, Network of Computer Science Students, Junior Philippine Computer Society, Peer Counseling Group Graduated Magna Cum Laude. Thesis titled "Online Ordering and Inventory System for GMPH"

    • San Beda College

      2009 - 2012
      Master of Business Administration (MBA) Business Administration and Management, General 3.79 / 4.00

      Graduated Magna Cum Laude. Thesis titled "Determinants and Extent of Clients' Satisfaction on Selected Transactions of GMB Bank Branches in BF Homes Paranaque", 2012.

  • Experience

    • Headstrong

      Jul 2007 - Jun 2009
      Associate Software Developer

    • Headstrong

      May 2010 - Sept 2010
      Senior Quality Assurance Associate

    • Bank of the Philippine Islands (BPI)

      Sept 2010 - Sept 2011
      Customer Service Associate (Teller)

    • East West Banking Corporation

      Jul 2012 - May 2013
      Jr. Business Analyst

    • Security Bank Corporation

      May 2013 - May 2015
      Customer Service Specialist

    • China Bank PH

      Jun 2015 - now

      • Product Management Officer

        Jul 2024 - now

      • Business Process Re-Engineering & Special Projects (BPRSP) Officer

        Jul 2021 - Jun 2024

      • Branch Operations Head

        Oct 2018 - Jul 2021

      • Branch Operations Assistant

        Jun 2015 - Oct 2018

  • Licenses & Certifications

    • Leading a Customer Service Team

      Linkedin Learning

    • Leading a Customer-Centric Culture

      Linkedin Learning

    • Certified Tester Foundation Level (CTFL)

      ISTQB® - International Software Testing Qualifications Board

    • Customer Service Leadership

      Project Management Institute

    • Agile Project Management Essentials

      Crossworks Training and Consulting Corp
      Nov 2021

    • Developing a Learning Mindset

      Project Management Institute
      Aug 2022

    • Enterprise Design Thinking Practitioner

      IBM
      Aug 2021
      View certificate certificate

    • Certified Tester, Foundation Level Agile Tester

      ASTQB - ISTQB in the U.S. - Official Page
      Sept 2022

    • Lean Six Sigma Yellow Bellt

      Six Sigma PH
      View certificate certificate