Anna Ivanova

Experience

• 

  Nexxt Cafe

  May 2010 - Dec 2012

  • Delivered exceptional, friendly, and fast service approximately to 90 guests a day• Consistently adhered to quality expectations and standards of Nexxt Cafe• Trained four new waiters on the restaurant’s guest service expectations• Created a customer loyalty • Responsible for seating up to 350 customers on a daily base while providing excellent customer service• Assisted strategize and prepare table setups for large parties up to 20 people• Trained three new hostesses, out of three one was promoted to server position in 6 months

  • Server

    Sept 2010 - Dec 2012

  • Hostess

    May 2010 - Sept 2010
• 

  VE Restaurant Group LLC, “Segafredo Zanetti Brickell”

  Jan 2013 - now

  Server

  • Maintain proper dining experience by fulfill customer needs up to 80 guests a night• Upsell based on in-depth knowledge of food and beverage • Assist with special events organization (menus, decorations, staff) as needed such as baby showers, birthdays, Halloween, New Year’s Eve in order to provide a flawless events for the clients• Trained two new servers on the restaurant’s guest service expectations• Was mentioned on Yelp on October 2015 due to my friendly and excellent service Show less