Ted Nguyen

Experience

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  Union College

  Nov 2013 - Sept 2014

  Intern at Records Office

  • Assisted in the corporate matching project and compiled data on gift program using Excel and special programs• Created spreadsheets and graphs from various types of data regarding information of students and alumni

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  The Center For Community Justice

  Apr 2014 - Sept 2014

  Intern

  • Attended and reported to the judges at Police Court and Family Court• Assisted new clients on Community Service and Reentry Programs• Assisted new clients on Community Service and Reentry Programs with suitable worksite placement

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  The TaxPayers' Alliance

  Mar 2015 - Jun 2015

  Research Intern

  •Conducted research on UK and European tax policy and public spending using Excel and STATA• Managed TPA’s social media content•Assisted with administrative tasks, events management, and campaigns during the UK General Election in 2015

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  International Business-Government Counsellors

  Mar 2016 - Jun 2016

  Intern

  • Conducted research on international trade, political, and country risk issues affecting international business for a multisectoral group of multinational corporations• Composed articles for IBC’s trade publication and monitoring political and trade developments in various regions

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  EY

  Aug 2016 - Sept 2016

  Transfer Pricing Intern

  • Analyzing clients’ markets and industry peers to assist in the preparation of several transfer pricing practices • Analyzing and documenting intercompany transactions to help developed pricing models• Developing and updating a firm level database to further the process of creating detailed analyses

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  Prudential Assurance

  Sept 2016 - May 2018

  Management Trainee

  • Developed and strengthened relationships with regulators and law makers to propel current and future business with a focus on government bonds, pension fund, and technology.• Provided technical requirements analysis and designed business workflow for the development of a Chatbot on Facebook Messenger and corporate website to handle basic Q&As, provide product details and capture digital sales leads by 25%• Performed system analysis, created user stories, prepared user testing, implementation and user support for platform transition for the back-end system of the loyalty reward program that consists of 1.6 million customers• Consulted with multiple business units and development teams to source and architect the best IT solutions for automation and new initiatives Show less

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  Deloitte Australia

  Nov 2019 - Feb 2020

  Audit Intern

  • Performed auditing procedures and data analysis to verify correctness on documentation and identify errors on financial statements, meeting specific deadlines with 100% accuracy• Developed internal auditing training materials based on new international auditing standards and procedures using process flowcharts and BPMN• Managed audit data using advance Excel analysis and drafting analysis and reports for senior managers regarding financial statement preparation and potential issues.

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  Epworth

  Mar 2020 - Aug 2021

  Information Technology Service Desk Administrator

  • Managing IT incident & request fulfilment and following up with different stakeholders to ensure IT service continuity and customer excellence• Ensuring internal IT service delivery processes are satisfied and kept up to date by documenting andproducing new IT frequently asked questions kits for IT security tools and clinical applications• Ensuring proper communication workflow channels such as Microsoft 365 Suite, Outlook email systemand Azure Active Directory are well maintained and promptly fixed when incidents happen• Developing materials and facilitating training sessions for users to learn and adopt new security measuresand applications such as Two-Factor Authentication, Microsoft Teams, Citrix, and Office 365 Suite• Installing, configuring, and administering telephony devices such as OpenScape, PABX, voicemail systemsand emergency communication devices• Serving as technical expert in telephony devices and provides advanced technical guidance tocustomers and staff. Show less

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  AHPRA (Australia Health Practitioner Regulation Agency)

  Aug 2021 - Oct 2024

  ERP System Analyst

  • Performing system analysis and providing technical solutions to maintain ERP systems stability with a focus on HR, sales and financial modules Identifying system issues and managing incidents related to ERP systems, including 1st and 2nd level support and daily monitoring• Providing technical requirements analysis and designing business workflow for the development of new system processes and features.• Developing user guides and conducting user training sessions to enhance staff's understanding of system processes• Managing internal and external stakeholders and vendors relevant to the system to ensure timely delivery of projects and solutions• Designing and customising reports based on business requirements, involving extracting and loading data using SQL and Excel. Show less

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  Healthscope

  Oct 2024 - now

  Business Analyst