Dhanush G

Experience

• 

  Hindustan Aeronautics Limited

  Aug 2018 - Aug 2018

  Overhaul division
• 

  Concentrix

  Aug 2019 - Jun 2021

  Operations Representative
• 

  VOIS

  Oct 2021 - now

  • Advice and executes administrative activities of network operations including project initiations, system requirementsand in all ITIL aspects.• Supports the team to deliver activities related to preventive maintenance, PW, acceptance tests.• Conducts activities according to the highest level of operations standards in line with KPIs.• Effectively interacts with colleagues to ensure the availability, performance and scalability of the network systems andto support the achievement of the Network Operations strategy (Juniper/Cisco SDWAN, IPVPN).• Performs assigned tasks in line with process, updating internal patterns accordingly and ensures customer SLAdelivery, service availability, quality and continuity assurance.• Uses administrative experience to plan, schedule, implement and test new services, new features and networkexpansions.• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas• Change, CMDB, Problem management for Dedicated accounts Show less • Analysing the impact.• Troubleshooting on Router, Switch, Meraki AP, MS, MX devices• Troubleshooting on products like DSL, VPN (AS4445), Internet (AS1273) and 4G MDA services.• Troubleshooting issues like Hard down, Latency, packet drops, slowness, routing, loss of management issues.• On call troubleshooting with field engineer on router, switch, and AP issues.• Engaging OLO’s and coordinating closely with them for early restoration.• Joining customer bridge call for deep understanding on the issue and tried to resolve issue on call.• Based on the impact we were replacing router and switch and re-configuring them back. Show less

  • Deputy Manager

    Mar 2024 - now

  • Assistant Manager, Network Engineer

    Jan 2023 - Mar 2024

  • Senior Executive, Network Engineer

    Oct 2021 - Dec 2022