Chloé Labady

Experience

• 

  Tap Tap Haitian Restaurant

  Aug 2009 - Sept 2012

  Dining Room Server
• 

  SPLENDIA.COM

  Sept 2010 - Mar 2011

  Market Coordinator Intern

  Provided support to Director of Sales with executing revenue generating projects including soliciting promotional campaigns/newslettersSubmitted hotel partners for promotions as well as loaded promotional rates Analyzed weekly rates Trained hotel partners on applying room restrictions including minimum stay Performed inventory management (benchmarking, rates and availabilities), promotions, packages, updates and content management for 300 hotel partners- US West Coast and Canada markets Edited and translated hotel content- Translations from English to other languages: French and Spanish Inserted new properties in Splendia Portfolio (creation and follow up) Communicated with hoteliers daily via phone and email Show less

• 

  Hilton Miami Downtown

  Jul 2012 - Apr 2013

  Front Office

  Processed guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Established and maintained good communication with guests.Ensured all guests interact with Hilton Hotels SALT Reporting (Customer Satisfactionsurveys).Represented the hotel in regard to guest complaints and situations that requested instant action

• 

  Sheraton Suites Plantation

  May 2013 - Jul 2014

  Sales Assistant

  Provided administrative support to three Sales Managers, DOSM, General Manager, Revenue Manager & Director of Catering.Prepared client’s proposals, contracts, Banquet Event Orders, and other correspondence by collecting, analyzing and summarizing information.Serviced corporate groupsAssisted with reservations: FIT\CorporateGenerated reports: GRC, Pace, Progress, Group “cut-off date”, LNR production; Managed group pick upsAssisted with site inspection

• 

  The National Hotel Miami Beach

  Jul 2014 - Mar 2017

  Group Sales Manager

  Responsible for all group and corporate business producing over 4,000 room nights per quarter. Assisted with top Wholesale and FIT accounts.Managed accounts and solicited past and new business to ensure revenue goals are achieved or exceeded. Maximized revenue by selling all facets. Focused on proactive selling.Initiated and followed up on leads. Conducted a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and identified opportunities and developed strategies to increase share. Participated in trade shows, conventions and promotional events within the hotel, the industry and customer organizations.Negotiated and managed all contractsExceeded set goals in room revenue and increased revenue over budget by 10-15% each quarter. Manager of the year 2015. Show less

• 

  Hilton Bimini

  Mar 2017 - Jul 2017

  Sales Manager
• 

  DoubleTree by Hilton Grand Hotel Biscayne Bay

  Aug 2017 - now

  Sales Manager