Petra Lelakova

Petra Lelakova

Service Management – Customer Service Analyst

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location of Petra LelakovaBratislava, Slovakia

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  • Timeline

  • About me

    Quality Manager I Agile Coach I Transformation Lead I DevOps I Testing I Product Owner I ISMS (ISO 27001) I ITIL I SAFe & LeSS

  • Education

    • Technical University Kosice

      1998 - 2004
      Master Management
  • Experience

    • Accenture -

      Aug 2004 - Sept 2005
      Service Management – Customer Service Analyst

      Accounts Payable / Financial Controlling, Cooperation on implementation of clients procedures in Accenture, Reports set up

    • Checkpoint Systems

      Oct 2005 - Oct 2006
      Accounts Receivable Analyst, Backup of Supervisor

      Procedures transition from Germany, including customer engagements:Cooperating on procedures transition from Germany, Client liaison to establish and maintain strong client relationships, set-up and deployment of clients on CRM system, Choosing appropriate strategy to get the payment from inactive clients in line with contractual agreement

    • Lenovo

      Nov 2006 - May 2012
      CSO Financial Operations Manager

      Account Receivable & Fin. Claims &BPD for France/Belgium region, IBM/IGF, BT IT lead,including People management - team of 24 people (hiring, training, coaching, performance reviews, set up of personal development plans....). Managing about 75% of EMEA total cash flow and part of Top Talent Program BT IT – Project Management: Monterrey SSC/ Development and implementation of BMS Pioneer/ Business transfer of Cash Application activities to Beijing GSSC (Post production support)Apollo / Business transformation from Legacy infrastructure into the Global Strategic SAP solution – ECC/FSCM (SOD compliance, testing training for all users within WE, reporting to senior management)Olympus / Dispute man.&AR aging queries set up in BW/BI(Business Objects)Victory project / Business transformation – 2´nd part of separation from Legacy system to full SAP platform Michelin/ Payment lead time reductionTeam lead (EMEA+ CEMA reg.), IGF (COF, LEASE, ICAM) managing about 75% of EMEA total cash flow, weekly reporting to worldwide executives Senior Accounts Receivable Collector Show less

    • IBM

      Dec 2012 - Apr 2015
      BT/IT Manager (Global Information Warehouse & Business Intelligence Application Life Cycle)

      Manager for L2 Operations Support team, Data Warehouse Life-cycle application support. Leadership and overall responsibility of WW team (34 TM - Dalian, Germany, Mexico, Slovakia, Australia) Driving efficiencies within IBM’s internal infrastructure, data, tool standards and portfolio management.

    • IBM

      Jun 2015 - Apr 2016
      BT/IT Enterprise Sales Analytics Development Manager & Agile Champion

      Lead team supporting Enterprise Sales Analytics in support of IBM’s Sales Pipeline data (44TM – Dalian/Slovakia – functional and people management). Oversaw daily, weekly, monthly sales data and associated reporting. Developed with agile practices and hosted in cloud environments.

    • IBM

      Jan 2017 - Mar 2020

      Transition of 2 new development projects to Bratislava location . Including setting up the teams, communication & coordination and support of all stages in development process. Redesign from monolith to micro-services based app on cloud, including implementation of new edge technologies. DevOps & Red Hat OpenShift 4. Ensuring that IT security is matching compliance requirements and processing business requirements. Redesign of 4 legacy applications into cloud solution (Softlayer, Bluemix dedicated). Utilizing DevOps tool-chain: CI (Travis CI, Docker, Gradle Enterprise), CD (Rancher, Microservices, Travis CI & Docker, Tycho), CQ (JUnit, Sonarqube, RQM, Apache JMeter), CM (Nagios, PagerDuty, Elasticstack, Prometheus), CP (ZenHub, Slack, GitHub Enterprise, Mural)

      • Senior Software Engineering Manager/ Product Owner (PSPO I & SAFe 4 certified)

        Aug 2018 - Mar 2020
      • ISSP Dev/Ops Squad Manager & Scrum master (PSM I & CSM certified)

        Jan 2017 - Aug 2018
    • Msg life ag

      Aug 2020 - now
      Quality Manager

      DevOps & Agile Transformation Lead with a focus on external customer projects

  • Licenses & Certifications

    • WOMEN SQL ACADEMY

      AjTyvIT
      May 2024
    • Women Tester Academy

      AjTyvIT
      Dec 2022
    • Professional Scrum Product Owner™ I (PSPO I)

      Scrum.org
      Jun 2019
      View certificate certificate
    • Certified LeSS Practitioner

      ProCognita
      Dec 2022
      View certificate certificate
    • PSM I - Professional Scrum Master

      Scrum.org
      Apr 2018
    • ISC2 Candidate

      ISC2
      Jul 2024
      View certificate certificate
    • Basics of Python programming Language

      AjTyvIT
      Feb 2022
      View certificate certificate
    • Certified SAFe® 4 Agilist

      Scaled Agile, Inc.
      Jun 2019
      View certificate certificate
    • WOMEN SECURITY ACADEMY

      AjTyvIT
      Nov 2021
    • CSM

      Scrum Alliance
      Nov 2017
    • PSPO I - Professional Scrum Product Owner

      Scrum.org
      Jun 2019
    • ITIL® certified

      PeopleCert
      Oct 2018
  • Honors & Awards

    • Awarded to Petra Lelakova
      Retention Bonus Plan for critical employees (2012-2013) - Dec 2012
    • Awarded to Petra Lelakova
      SVP LTI Award Senior Vice President Nov 2010
    • Awarded to Petra Lelakova
      Organization's top performer Senior Vice President Jul 2009
    • Awarded to Petra Lelakova
      GPS Award - for exceptional and outstanding performance Vice President GSC EMEA Jan 2009
  • Volunteer Experience

    • Participant on Our City activity

      Issued by Nadacia Pontis on Jun 2015
      Nadacia PontisAssociated with Petra Lelakova