
Petra Lelakova
Service Management – Customer Service Analyst

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About me
Quality Manager I Agile Coach I Transformation Lead I DevOps I Testing I Product Owner I ISMS (ISO 27001) I ITIL I SAFe & LeSS
Education

Technical University Kosice
1998 - 2004Master Management
Experience

Accenture -
Aug 2004 - Sept 2005Service Management – Customer Service AnalystAccounts Payable / Financial Controlling, Cooperation on implementation of clients procedures in Accenture, Reports set up

Checkpoint Systems
Oct 2005 - Oct 2006Accounts Receivable Analyst, Backup of SupervisorProcedures transition from Germany, including customer engagements:Cooperating on procedures transition from Germany, Client liaison to establish and maintain strong client relationships, set-up and deployment of clients on CRM system, Choosing appropriate strategy to get the payment from inactive clients in line with contractual agreement

Lenovo
Nov 2006 - May 2012CSO Financial Operations ManagerAccount Receivable & Fin. Claims &BPD for France/Belgium region, IBM/IGF, BT IT lead,including People management - team of 24 people (hiring, training, coaching, performance reviews, set up of personal development plans....). Managing about 75% of EMEA total cash flow and part of Top Talent Program BT IT – Project Management: Monterrey SSC/ Development and implementation of BMS Pioneer/ Business transfer of Cash Application activities to Beijing GSSC (Post production support)Apollo / Business transformation from Legacy infrastructure into the Global Strategic SAP solution – ECC/FSCM (SOD compliance, testing training for all users within WE, reporting to senior management)Olympus / Dispute man.&AR aging queries set up in BW/BI(Business Objects)Victory project / Business transformation – 2´nd part of separation from Legacy system to full SAP platform Michelin/ Payment lead time reductionTeam lead (EMEA+ CEMA reg.), IGF (COF, LEASE, ICAM) managing about 75% of EMEA total cash flow, weekly reporting to worldwide executives Senior Accounts Receivable Collector Show less

IBM
Dec 2012 - Apr 2015BT/IT Manager (Global Information Warehouse & Business Intelligence Application Life Cycle)Manager for L2 Operations Support team, Data Warehouse Life-cycle application support. Leadership and overall responsibility of WW team (34 TM - Dalian, Germany, Mexico, Slovakia, Australia) Driving efficiencies within IBM’s internal infrastructure, data, tool standards and portfolio management.

IBM
Jun 2015 - Apr 2016BT/IT Enterprise Sales Analytics Development Manager & Agile ChampionLead team supporting Enterprise Sales Analytics in support of IBM’s Sales Pipeline data (44TM – Dalian/Slovakia – functional and people management). Oversaw daily, weekly, monthly sales data and associated reporting. Developed with agile practices and hosted in cloud environments.

IBM
Jan 2017 - Mar 2020Transition of 2 new development projects to Bratislava location . Including setting up the teams, communication & coordination and support of all stages in development process. Redesign from monolith to micro-services based app on cloud, including implementation of new edge technologies. DevOps & Red Hat OpenShift 4. Ensuring that IT security is matching compliance requirements and processing business requirements. Redesign of 4 legacy applications into cloud solution (Softlayer, Bluemix dedicated). Utilizing DevOps tool-chain: CI (Travis CI, Docker, Gradle Enterprise), CD (Rancher, Microservices, Travis CI & Docker, Tycho), CQ (JUnit, Sonarqube, RQM, Apache JMeter), CM (Nagios, PagerDuty, Elasticstack, Prometheus), CP (ZenHub, Slack, GitHub Enterprise, Mural)
Senior Software Engineering Manager/ Product Owner (PSPO I & SAFe 4 certified)
Aug 2018 - Mar 2020ISSP Dev/Ops Squad Manager & Scrum master (PSM I & CSM certified)
Jan 2017 - Aug 2018

Msg life ag
Aug 2020 - nowQuality ManagerDevOps & Agile Transformation Lead with a focus on external customer projects
Licenses & Certifications

WOMEN SQL ACADEMY
AjTyvITMay 2024
Women Tester Academy
AjTyvITDec 2022- View certificate

Professional Scrum Product Owner™ I (PSPO I)
Scrum.orgJun 2019 - View certificate

Certified LeSS Practitioner
ProCognitaDec 2022 
PSM I - Professional Scrum Master
Scrum.orgApr 2018- View certificate

ISC2 Candidate
ISC2Jul 2024 - View certificate

Basics of Python programming Language
AjTyvITFeb 2022 - View certificate

Certified SAFe® 4 Agilist
Scaled Agile, Inc.Jun 2019 
WOMEN SECURITY ACADEMY
AjTyvITNov 2021
CSM
Scrum AllianceNov 2017
PSPO I - Professional Scrum Product Owner
Scrum.orgJun 2019
ITIL® certified
PeopleCertOct 2018
Honors & Awards
- Awarded to Petra LelakovaRetention Bonus Plan for critical employees (2012-2013) - Dec 2012
- Awarded to Petra LelakovaSVP LTI Award Senior Vice President Nov 2010
- Awarded to Petra LelakovaOrganization's top performer Senior Vice President Jul 2009
- Awarded to Petra LelakovaGPS Award - for exceptional and outstanding performance Vice President GSC EMEA Jan 2009
Volunteer Experience
Participant on Our City activity
Issued by Nadacia Pontis on Jun 2015
Associated with Petra Lelakova
Languages
- enEnglish
- geGerman
- frFrench, italian
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