Ravinder Singh

Experience

• 

  PATHANKOT VEHICLEADES PRIVATE LIMITED

  Sept 2007 - Mar 2009

  Event Sales Specialist

  Experience in Sales & Marketing of Automobiles cars.EXPERIENCE WITH AUTOMOBILES:- Promote Sale of the Company’s Product  Follow up on their given Monthly Sales Target. 17th Sept 2007 to March 2009 Worked in Vehicleads Pvt. Ltd. Authorized Dealer of Maruti cars at Pathankot. The dealership has six Branches (Jammu, Udhampur, Srinagar, Pathankot, Malan(Himanchal Pradesh) & Delhi) & company works to sale new vehicles, Purchase old vehicles from customers, and vehicle service and vehicle Insurance as Sales Executive. Below are the KRAs:• Maintaining Company Norms and Correspondence with Head Office.• Opening and closing sales calls.• Attending Enquiries and Follow-up• Opening Sales and Promoting Show less

• 

  Teleperformance India

  Sept 2012 - Sept 2017

  Assistant Manager Operations

  Worked as ACCM Ops • Manage day to day operational management of the team and ensuring consistent delivery on the Service Level Metrics, as defined for the process. • Handling a span of 75+ agents for a complete Consumer life cycle which varies from Inbound support to Complaint Management for Microsoft Care Sales Globally.• Manage the team efficiently to maximize agent utilization. • Ensuring adherence to controls and procedures, and monitoring the operational health of the process through the quarterly RCSAs (Risk Control Self-Assessment Grids).• Tracking agent/ team performance on quality, and working with the Quality and Training team to develop training schedules/ plans.• Identify potential Managers from the Supervisors and groom them to take on higher responsibilities.• Keeping the team and self-updated of all process changes/ process highlights, at all times• Analyze performance results and implement department improvements.• Responsible for cost, quality and turnaround time of all processes assigned.• Build continuous process improvement capability across the Delivery Hub by leading, sponsoring and overseeing process improvement projects.• Proactively identifying & resolving problems, - reversing negative performance, controlling costs, automating reports, maximizing efficiency & productivity.• Responsible to ensure absolute manpower planning for process and sustaining changes in accordance with new updates/launches/issues• Regular engagements with Clients and Senior Management for Weekly/Monthly/Quarterly reviews• Responsible for delivering feedback of new launch devices/services to Sales/Repair team via weekly calls and ensuring proper feedback being shared to improve the products/services Show less

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  KAPA IT Service

  Sept 2017 - now

  Working as Operation Head for the Dispatch Operations In Kapa IT Services Pathankot for a Renowned & Prestigious Trucking Company in the USA providing Intermodal/Drayage Carrier Services/Brokerage & Warehouse Services. Singh TrucklinesHandling Team to Run the Smooth Operations for the day-to-day Activity 24*7 for the DispatchesEmail and Live Interactions with DriversData Entry/Billing&InvoicingWorking With the Warehouse for the Operations when the Support NeededConnect with Port Terminals Such as Seattle/Tacoma and Rail Ramps Such as UPRR and BNSF in AmericaLooking forward to getting and Handle More projects.Manpower Handling and Utilization of Agents.Daily Coordination with Head Office Such as the Company President & other Various Head of Departments for the betterment of the Company and Operations Show less Customer Service Operations HeadParsAvatar.com(Kapa IT Services Pvt. Ltd) · Full-time ParsAvatar.com(Kapa IT Services Pvt. Ltd) Pathankot, Punjab, India Head Office In Canada Pathankot, Handling Team of Customer Service Associates for E-commerce Automobile Company PartsAvatar to Sell their parts in Canada Only.Providing Email/Chat/Phone Calls Service and Solving the Queries of Customers for their Products via Zendesk Applications.Handling Queries and Complaints from customers on Various Platforms Such as SoMe Facebook/Instagram/Twitter for quick solutions.Generating the Leads of Automobile Products Such Brake Pars/Steering Parts/Engine Parts Under Replacement Parts/Professional Parts/Body Parts and Tire & Wheels /Interior/Exterior Etc & many MoreSolve the Carrier and Shipping complaints.Contact Canada Post/Purolator/UPS and Many More Shipping companies in Canada for resolving the issue of Parcels and Generating claims with them.Train the New Agents Suggestions to Build Up the Website more friendly with customers having an easy Interface. Show less

  • Head of Operations

    Feb 2020 - now

  • Customer Service Opretation Head

    Sept 2017 - Jan 2020