Osama Al-Saadeh

Experience

• 

  Waseela

  Jan 2013 - Mar 2013

  Research Engineer
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  Mada Communications

  Jun 2013 - Mar 2014

  Technical Support Engineer

  - Handled customer complaints regarding Wimax service through a ticket system, ensuring prompt and effective resolution.- Conducted thorough analysis of customer situations including location, base station connection, and specific issues such as coverage, congestion, or packet loss.- Performed on-site visits for coverage issues, to conduct detailed analysis and offered solutions such as installing outdoor units to improve service. Assisted with or personally installed outdoor units for optimal coverage.- Analyzed congestion levels across various sites and sectors.- Reconfigured customer units to connect to less congested sites based on detailed sector analysis.- Collaborated with the Radio Engineering Teams to address and flag packet loss issues, ensuring effective follow-up until resolution.- Maintained regular communication with customers to confirm the resolution of issues and ensure high levels of customer satisfaction. Show less

• 

  Dar

  Mar 2014 - Aug 2014

  Telecommunications Engineer
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  Ericsson

  Oct 2016 - now

  Radio Access Networks:- Conducted in-depth technical studies on 5G and 4G RAN performance to develop value proposition materials for key features and emerging technologies.- Advised mobile network operators on critical decisions regarding RAN design and evolution strategy.- Prepared and delivered comprehensive reports and insights to clients and stakeholders.- Trained the sales team on RAN performance, creating materials and workshops to improve their technical understanding for customer discussions.- Led over 16 engagements with top-tier mobile network operators, consistently earning positive feedback for technical expertise and customer satisfaction.Team Leadership:- Led a multidisciplinary team of 10 engineers (back-end, front-end, middleware, and quality assurance) in developing an internal software tool for the Sales department’s technical value proposition.- Gathered user requirements, built development roadmaps, planned software releases, allocated resources, developed features, and conducted training sessions for tool users.- Implemented agile methodologies, utilizing JIRA for collaboration, project management, and progress tracking, ensuring regular and consistent release cycles.- Led the team to deliver eight major software releases over a six-year period.- Boosted tool usage by 42%, 80%, and 83% in 2020, 2021, and 2022.Software Development:- Developed advanced wireless systems models using MATLAB to enhance the simulation and modeling capabilities for 5G networks.- Served as a back-end developer, driving the end-to-end development of new features, creating wireframes for front-end developers, defining middleware logic, and implementing manual and automated testing strategies.- Used GitHub for version control, managing code repositories, performing code commits, and overseeing merges for seamless integration.- Coordinated development workflows through GitHub to streamline collaboration, manage bug fixes, and improve feature enhancements. Show less - Enhanced a cutting-edge 5G network simulator by developing and implementing performance evaluation algorithms and methodologies.- Led comprehensive research on 5G technologies, including Time-Critical Communication, Factory Automation, Carrier Aggregation, Millimeter Wave, and massive MIMO.- Contributed to 5G 3GPP standardization efforts, focusing on the coexistence of 5G networks with Factory Automation and managing Electric and Magnetic Fields Exposure.- Coordinated research collaboration projects with leading mobile network operators.- Presented research outcomes to both internal and external stakeholders, including delivering findings at prestigious IEEE conferences.- Promoted to Experienced Researcher after one year of service as a Researcher.- Contributed to 5 IEEE scientific publications and 5 patents in the field of wireless communications within two years. Show less

  • Strategic Business Manager

    Sept 2024 - now

  • RAN Dimensioning Expert and Software Development Team Lead

    Jan 2019 - Sept 2024

  • Research Engineer

    Oct 2016 - Jun 2019