Experience

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  Netcost market

  Sept 2015 - Jun 2017

  Cashier

  - Lead cashier at a multicultural supermarket, relying heavily on products based in Europe- Provided excellent customer service, accurately and efficiently to over 300+ customers daily- Trained new team members on registers, meeting customer needs, maximizing group performance, and maintaining high satisfaction with customers - Established prices of goods, and processed POS transactions, including cash and credit purchases with 100% accuracy- Consistently met upsell goals by highlighting target merchandise with strategical promotional approaches- Supervised a team of 5 cashiers per shift Show less

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  Cabana restaurant

  Jun 2017 - Mar 2020

  Server/ hostess

  - Provided and elevated customer satisfaction by offering superior service in a fast-paced environment- Generated top sales, $1500+ per shift, by marketing daily specials during high volume days - Promotion of server within first 6 months- Handled customer orders accordingly and accurately in Russian and Spanish- Responsible for promoting and providing a quality dining experience for both in-house and carry-out customers - Supervised wait staff of 4-5 people per shift - Arranged tables, followed established preparation procedures to provide guests with excellent experiences and foster repeat business Show less

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  Yorkson legal

  Jan 2020 - May 2020

  Business development intern

  - Assisted with data analysis using Microsoft Excel and managed customer relationships- Engaged with senior-level executives to proactively scheduled and confirmed sales meetings through cold-calling and email.- Ensured that CRM databases contained accurate account details and contact information- Prepared and circulated appointment agendas and e-marketing pieces- Performed business lead research from both external and internal resources with historical data and pursued existing leads in the following verticals: Finance, Pharmaceutical, and Technology. Show less

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  Financial times

  Aug 2020 - Apr 2022

  Customer experience associate

  - Conduct outbound calls and emails to ensure FT subscribers are maximizing the benefits of their subscription and demonstrate the value of the FT by matching interests to content, tools and features- Update CRM databases with leads and activities to ensure customer feedback is collected accurately, can be measured, and e-marketing pieces are sent when necessary- Use customer research to prepare quarterly data reports to the marketing team of content and features subscribers are unaware of and ideas on how to promote them going forward- Conduct customer research from different platforms such as Chartio & Qualtrics to better understand FT subscribers and promote most read content- Arranged a training workshop for Chartio usage and analyzing US subscriber behaviors and interests Show less

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  Guidepoint

  Apr 2022 - now

  • Market Research Project Manager

    Jun 2024 - now

  • Market Research Analyst

    Jan 2023 - Jun 2024

  • Market Research Associate

    Apr 2022 - Jan 2023