Experience

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  Nextel communications

  Mar 2000 - May 2004

  * Provided Tier I support for clients to resolve technical issues with their Nextel phones* Quickly diagnosed problems by analyzing the symptoms * Assisted Customer Care Reps with troubleshooting techniques * Multi tasked between systems to research issues and provide solutions* Identified and escalated priority issues to the appropriate department* Attended ongoing training to remain up to date with system information * Effectively managed a large volume of incoming calls* Attentively listened to customers to determine issue* Answered customer inquiries about products and service * Assisted customers with troubleshooting their Nextel phones* Resolve customer complaints concerning billing issues* Maintained detailed customer records by updating accounts

  • Technical Support Representative I

    Jan 2002 - May 2004

  • Customer Service Representative

    Mar 2000 - Jan 2002
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  Serve and pour llc

  Jun 2004 - Sept 2009

  Director of event operations

  * Planned corporate and social events from 25 to 1500 people* Developed proposals to build brand and generate new sales* Provided expert consultation to ensure customer satisfaction* Presented detailed solutions to improve client and guest experience* Recruited staff and trained them on company's policy and expectations* Quickly resolved client issues on or before the service date* Performed post event evaluations to improve future service issues

• 

  General electric (ge)

  Oct 2009 - Mar 2016

  Consumer service specialist

  * Supervised and dispatched 60 plus service technicians daily* Increased Technician productivity by improving routing issues* Trained and mentored customer service and call center agents * Quickly resolved service issues with prompt and keen decision making* Maintained detailed records of customers service history* Maintained an exceptional quality score of 98% to 100%

• 

  Allstate

  Jan 2018 - Apr 2021

  Licensed sales producer

  Home, Auto & Renters Insurance Sales

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  Ogoo agency

  Aug 2018 - now

  Agency owner