Experience

• 

  Follett school solutions

  Jun 2006 - Oct 2008

  • Processed Return/Bindery shipments• Managed purchasing inventory and book buy-backs• Inventory stocker• Pulled orders, packaged inventory, and audited shipments • Supervised and managed a staff of six warehouse workers• Maintained detailed inventory records• Generated inventory lists of needed product• Directed stock flow in incoming product

  • Warehouse Associate

    Jun 2004 - Oct 2008

  • Supervisor - Warehouse Receiving

    Jun 2006 - Sept 2006
• 

  Oakridge hobbies online stores llc

  Aug 2013 - now

  Shipping and receiving supervisor

  • Serve as the main liaison between customers, management and sales team associates- Receive shipments and frieght- Manage shipping and receiving team- Ship packages through various channels- Order pulling and processing- Order tracking alongside customer service- Supply Chain management including shipping supplies and inventory- Inventory Management• Create and implement novel store promotions• Organize store merchandise displays by size, style, and color to promote a visually appealing environment• Communicate with vendors regarding backorder availability, inventory, special orders, and placed orders and analyzed market trends for holiday season inventory sales• Monitor cash registers across multiple checkout stations to ensure adequate cash supply and appropriate end-of-day balances as well as manage biweekly payroll of ~10 employees• Efficient with POS (Filemaker Pro) and shipping (UPS Worldship, Endicia Pro, Shipstream Manager) programs and Microsoft Office systems (Excel, Word, Powerpoint)• Maintain up-to-date website inventory quantities via Excel database export/import• Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently while demonstrating empathy and superior customer service to generate a loyal, long-term clientele base• Attend the annual Toy Fair (New York, NY) to identify and purchase new and up-and-coming items for both online and in-store retail sales• Recipient of positive reviews and awards (Employee of the Month and Year) acknowledging dedication to excellent customer service, hard work, and loyalty Show less

• 

  Menards

  Aug 2013 - now

  Daily responsibilities and actions Include- Tracking and receiving deliveries- Scheduling and Managing 10+ employees- Ordering supplies and maintenance- Operation of forklifts, order selectors, and other equipment (Certified)- Loading and unloading trucks- Working with inventory system, making corrections and adjustments- Utilizing and knowledge of System V and CIS systems (Inventory, management, and logistics systems)- Maintaining a clean and accurate yard- Providing great guest service through product knowledge and customer service Show less • Welcome customers, communicate all store incentives, sales and promotions, ascertain customer wants/needs, answer questions regarding item location, price, use, care, and installation, and recommend alternative items if product is unavailable• Dedicated to continuously improving sales abilities and new and current products knowledge while applying learned information to novel situations• Recommend, select, help locate, and obtain out-of-stock products based on customer request in-store and via telephone• Investigate and resolve customer inquiries and complaints in a timely and empathetic manner while generating high customer satisfaction• Coordinate receiving and unloading of trucks in addition to maintaining the outside yard• Utilize Menards VOS system database to manage inventory levels and customer service• Regularly work with other Departments and interact with general managers, building materials staff and delivery coordinators to achieve smooth day-to-day activities• Certified forklift and order picker operator• Recipient of multiple positive reviews acknowledging dedication to superior customer service and continuously scored in the Top 10% of Employees in “Successful Resolution of Issues” Show less

  • Receiving and Yard Manager

    Feb 2019 - now

  • Shipping Receiving Associate

    Aug 2013 - now