Experience

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  Aiesec

  Jan 2012 - Oct 2017

  • Managed portfolio of key strategic accounts such as PwC, Deloitte, Nestle, the UN, etc. • Improved YoY account retention by ~33% by implementing HubSpot CRM and LinkedIn Sales suite• Managed a national youth network of ~350 volunteers across 12 universities • Designed and delivered 4 youth leadership conferences with 100-300 attendees per event• Led partnerships for Belgium YouthSpeak Forum 2017 with ~400 attendees• Created 3 impact projects for UN Global Goals (SDGs) in partnership with EY, TeachForBE & the UNThis was an elected, full time paid role from July 2016 to October 2017. Show less • Led 2 sales managers and achieved 80% YoY growth by leveraging existing clients• Managed key accounts such as Asian Development Bank, Uber, Google, Unilever, Coca-Cola, etc. • Grew by 195% in adoption of youth initiatives across product lines• Scoped, inducted and led relationships with National Board of Advisors featuring C-level executives and thought leaders in the Philippines• Managed a youth network of ~1100 volunteers from 18 universities across the country• Designed and delivered 4 leadership development conferences with 150-400 attendeesThis was an elected, full time paid role from June 2015 to June 2016. Show less • Led 30 volunteers and grew 280% in number of traineeships generating revenue of ~$30k (INR 1.7M) • Awarded "Best Corporate Sector" by AIESEC India (national HQ) among 24 local offices • Recognised by AIESEC Intl (Global HQ) among ~800 offices globally for operational growth, achieving positive NPS with companies and trainees• Placed 98 global trainees into companies in Bangalore for traineeships in 2013• Led a marketing team of 6 volunteers to execute branding & lead generation activities• Grew 245% YoY in number of strategic partnerships signed (from 11 to 38) in 2014• Keynote speaker at Social Media Week & Global Entrepreneurship Summit 2014• Represented local office in the internal and external events Show less

  • Strategic Account Manager - Belgium & Luxembourg

    Jul 2016 - Oct 2017

  • Strategic Account Director

    Apr 2015 - Jun 2016

  • Board Member - Sales And Marketing Lead

    Jan 2012 - Mar 2015
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  Microsoft

  Feb 2014 - Mar 2015

  South india lead - youth marketing team

  Responsible for: • Recruiting and leading a 35-member marketing team called "MobSquad"• End responsible for managing budgets, conceptualizing, executing and evaluating campaign success for the Lumia brandAchievements in this role: • Executed 8 youth marketing campaigns across 3 cities in South India • Managed relationships with top social media influencers in India for influencer campaigns• Signed and onboarded 16 university management teams in Bangalore to support on-campus youth activities This was a part-time paid role from February 2014 to March 2015. Show less

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  Convinced

  Jan 2018 - Jun 2020

  Analyst & consultant

  Two-member boutique customer experience (CX) consultancy – SaaS / Logistics / eCommerce • Published dashboards consumed by EU HQ leadership of Fortune 50 client • Automated analysis of unstructured customer feedback from ~15 sources and 8 languages • Built text analytics models producing ~50% more accurate results 12x faster • Collaborated with Biz/Tech Consultants, Product and Support teams to maintain enterprise account infrastructure, prioritize issues and escalationsExpertise: Text analytics modelling, natural language processing (NLP), customer journey mapping, churn prediction, social listening, sentiment analysis, effort scoring Show less

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  Insided

  Sept 2021 - Jan 2022

  Implementation and migrations manager

  Gainsight (backed by Vista Equity partners) acquired inSided in January 2022.• Grew US & EMEA onboarding team by 3x (1 to 4 FTE) in <6 months as company grew ~2x in revenue and customer base• Managed onboarding for ~40% of company's customer base amouting to ~55% of company ARR• Led 7 complex time-sensitive enterprise platform migrations in with near perfect data integrity and avg ~90% CSAT scores (2x more than average)

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  Gainsight

  Sept 2021 - now

  Owning our EMEA customer portfolio and responsible for cross-sell, up-sell and renewals for the entire suite of Gainsight solutions (CS, PX, CC, CE and Staircase AI) Owned relationships with key global & enterprise accounts within B2B SaaS and B2C verticals to drive revenue retention, increase platform adoption and scale customer success. Led enterprise wide platform implementation and data migrations for Gainsight Customer Communities solution.

  • Senior Account Manager

    May 2024 - now

  • Enterprise Customer Success Manager

    Dec 2022 - May 2024

  • Customer Success Manager

    May 2022 - Dec 2022

  • Implementation and Migrations Manager

    Sept 2021 - May 2022