Ihab Sadek PMP, MBA

Experience

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  Philips

  Oct 2006 - Apr 2012

  Responsible for the effective execution of the Order Realization Process (ORP) and active Involvement in Order Acquisition Process (OAP). The Project Manager is overall responsible for delivering projects on time, on budget and to required standard.Support Order Acquisition Process (OAP) - Site planning• Work closely together with the sales team / Key Account Manager to support the OAP•Site assessments to understand the local situation and the real customer need• Trigger Site Planning (produced by Business Center) to create a site preparation package to get upfront insight in room lay-out and technical specifications• Seamless interface between customer and business centre aiming to achieve “right first time’’ room planning and support on-time delivery• Create project plans / budgets and perform risk assessment during the OAP to meet Customer needs and to create a beneficial quote Order Realization Process (ORP) - Installation Project• Be the main interface during the project towards the customer• Create project and milestone date /planning in project management tool ( Clarity)• Ensure that all required materials, resources and activities are ordered, planned and executed.• Weekly review installation project plan with all stakeholders• Manage issues according escalation process• Manage risks and ensure that the project stays within budget and on-time• Organize the execution of the actual installation and required user training• Ensure Customer Acceptance (and signed handover document).• Escalate deviations from plan / budget to Supply Chain Management• Able to support full-multi modality projects• Be the main interface during the project towards the customer• Ensure that all required materials, resources and activities are ordered, planned and executed• Review weekly progress of all pending activities• Organize the execution of the actual installation and required user training• Ensure customer acceptance (and signed handover document) Show less • Manage customer relation:o Recognize customer needs by managing escalations and ensures that the delivered performance and services matches the customer needso Assure that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer services contractso Assure that all issues raised during the product lifecycle starting from product installation to maintenance are resolved, escalation management and conflict resolution o Customer visits and communication around operational issues• Working with district sales and project management to provide technical input in support of the Order Acquisition Process (OAP) and Order Realization process (ORP):• People Management of all Field Services Engineers (FSE) of the district:o Coaching the FSE and ensure service execution according Philips procedures and processeso Fine-tune the centrally created long term resource planning with his team and customerso People Performance Managemento People Developmento Determine FSE training plans based on district and individual needso Ascertain FSE reports are complete & on timeo Workload management• Process and tools responsibility:o Ensure training of new hires and FSE on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for the area• Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level:o Ensure maintenance is operated and monitored to be compliance of relevant version of business unit service manuals and relevant quality policieso Ensure the measuring tools used by engineers match service manuals required specifications and are under a controlled calibration processo Engineers customer feedback follow up performanceo Field change order compliance • Responsible for service sales AOP within the destrict. Show less • To ensure field activity effectiveness and customer satisfaction by adequately managing customer calls and activity planning.• Ensure optimal satisfaction of and frequent contacts with the internal and external customers, and provide focus to activities to protect, sustain and grow the business.• Lead and manage the employees of the field support group within the branch, according to the agreed strategy.• Jointly responsible for the strategy of customer services and future grow of the business.• Participate in the implementation of stratigic plans to achieve annual revenue targets and grow region revenue.• Collaborate with FMS to leverage capabilities and identify new business opportunities.• Execute selected initiatives to completion, tracking results and take necessary corrective actions( Plan, Do, Check, Act)• Take care for realization and monitoring of the tasks of the group within the agreed timeframe and budget.• Initiate and monitor quality improvement activities within the branch.• Escalation management ( Help desk, on site support, performance monitoring, and pro active escalation)• Support of operational service activities. Show less

  • Project Manager

    Aug 2011 - Apr 2012

  • Service Delivery Manager

    Apr 2010 - Aug 2011

  • Branch Manager

    Oct 2006 - Apr 2010
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  GE Healthcare

  Apr 2012 - May 2015

  Customer Project Manager - Hospital & Healthcare Solutions

  GE Healthcare – Saudi ArabiaDevelop partnerships with hospital projects stakeholders Ensure the hospital projects feasibility Manage and coordinate the execution of the hospital project, ensuring the Customer Satisfaction• Work closely with the Regional Sales team to develop partnerships with local companies that enhance GE Healthcare offering & delivery capabilities for hospital projects (eg. local suppliers, construction & engineering companies, consultants, architects & packagers). • Facilitate comprehensive offering and pricing for large projects working closely with the GE Healthcare regional commercial operation, partners, Hospital Solutions and sourcing teams.• Ensure own capability to implement and maintain the entire project in the end user country on line with Terms and conditions to optimize sales transfer.• Ensure Hospital Equipment Planning interface between Customer and planners. • Once project is awarded, take over the project execution ownership and is the “One GE Face” in front of the customer. Coordinate all the project stakeholders, including GE Healthcare region team (sales, Operation, logistics, Service) and external partners/suppliers.• Establish project implementation plan, on-time execution of equipment procurement, logistics, installation, application, acceptance & service hand off working closely with Regional team and Center of Excellence.• Ensure On-site management as necessary.• Ensure Customer Satisfaction (End-User as well as Packagers, if any) and respect of the commercial contracts in compliance of GE policies (invoicing, revenue recognition, sourcing, cash collection…). Escalate & facilitate solving issues. Show less

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  ITEL Telecomunicazioni

  May 2015 - now

  Gulf Area Manager

  Managing business, operation and commercial activities within GCC area.Shielding Solution: ITEL is first European company to develop Electromagnetic Shielding Solutions for Diagnostic Imaging. Radiopharma and Nuclear Medicine Solutions:Production of radio-pharmaceuticals and services for Nuclear Medicine, and development of compact Proton Accelerator for Hadron Therapy.Full engineering and turn-key solutions for high-tech healthcare projects:Profound experience in interaction of mechatronics, electromagnetic compatibility and radiations, capable of handling the most challenging and complex healthcare projects. Show less

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  IHS4HEALTH

  Jun 2020 - now

  CEO

  We design and provide unique solutions for sophisticated healthcare departments such as ICU, CCU, RADIOLOGY, ONCOLOGY, OT and CSSD.OUR SOLUTIONS ARE TAILORED AROUND CLINICAL AND PATIENT REQUIREMENTS