Chand Mulla

Technical Trainer

192 followers

Bengaluru, Karnataka, India

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Timeline
About me
Technology Operations Manager at TCS – (Tata Consultancy Services )
Education
- St Xavier's Karnataka/MLBP College
  -
  Electronics and Communications Engineering
Experience
- CIT Computers, Belgaum
  May 1999 - Oct 1999
  Technical Trainer
  Work Description: • Windows NT administration and support • PC assembling, LAN configuration, Installation of operating systems like WIN95/98/XP/2000 • Backup and Recovery • Troubleshooting hardware and network related issues • Diagnose and guide LAN users/support staff • Administering Windows NT
- Systems Domain
  Nov 2000 - Jun 2001
  System Administrator
  Work Description: • Windows NT / 2000 domains administration and support • Backup and Recovery • Monitor system performance • Troubleshooting hardware and network related issues • Diagnose and guide LAN users/support staff • Configuring mail clients – Outlook • PC assembling, LAN configuration, Installation of operating systems like WIN95/98/XP/2000
- IIHT Ltd
  Jun 2001 - Dec 2001
  Technical Support Engineer
  Work Description: • Implementing, administering and supporting small to medium LAN infrastructure • Installing device drivers for different devices • Troubleshooting hardware and network related issues • Diagnose and guide LAN users and support staff • Implementing and administering Exchange 2003 • Windows NT/2000/Windows 2003 domain administration and support • Configuring mail clients – Outlook • Backup and Recovery
- LOOTAH INDUSTRIES GROUP
  Jan 2002 - May 2002
  Technical Support Engineer
  Administer,Troubleshooting and installation of Windows NT, Windows 2000 Server and provide onsite IT support.Vendor interaction and management for IT services and requirements.
- IIHT Ltd
  Mar 2003 - May 2007
  Senior Technical Trainer
  Work Description: • Lead a team of System administrators and Trainer support staff • Administering Windows NT/2000/Windows 2003 domains • Anti-virus management • Designing, installing and maintaining IT infrastructure • Lead and guide team and technical staff • Preventive maintenance and system performance tuning • Budgetary plan and forecast for hardware spares and consumables • Plan, organize and conduct in-house training, corporate training and seminars • Conducted corporate trainings. for Server administration and hardware. Show less
- Thomson Reuters
  Jun 2007 - Sept 2018
  Working as a people Leader to the Global Technology Infrastructure division of Thomson Reuters and its customers engaged on multiple business domains. Providing complete remote technical support and solutions to company’s IT infrastructure setup across various campuses in AMERS /EMEA/APAC Data centers. Handled Windows infrastructure project transition to Bangalore. Operations and people management for APAC Windows,Unix server and VMware support teams carrying out 24/7 remote infrastructure support and solutions for over 40,000 servers located across different regions globally. Worked on various technical, operations and ISO auditing projects. Additional Role for Service Delivery- CSM- Customer Service Relationship Manager- Service Delivery for Thomson Reuters for Microsoft premier support for APAC region by coordinating with the Microsoft TAM- - For around 2 years 6 months. Show less
  - Global Team Lead, Windows,Unix,VMware Virtualization,VDI,RMT Suppt APAC-ANZ ,DCO at Thomson Reuters
    Dec 2012 - Sept 2018
  - Senior Systems Engineer
    Apr 2010 - Nov 2012
  - Systems Engineer
    Jun 2007 - Mar 2010
- LSEG Data & Analytics
  Oct 2018 - Feb 2022
  Global Team Lead- Technology Service Operations (Network Management)
  Refinitiv, formerly the Financial & Risk business of Thomson Reuters, is one of the world’s largest providers of financial markets data and infrastructure. Serving more than 40,000 institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets.
- LSEG (London Stock Exchange Group)
  Feb 2021 - May 2022
  Associate Manager- Technology Service Operations (Network Management)
  "Refinitiv" is now part of LSEG -London Stock Exchange groupLondon Stock Exchange Group (LSEG) is a diversified international exchange Group that sits at the heart of the world's financial community and can trace its history back to 1801. Headquartered in London, United Kingdom with significant operations in Italy, France, North America and Sri Lanka, the Group employs approximately 5,000 people.LSEG is a diversified international exchange Group that sits at the heart of the world's financial community. The Group operates through four key business divisions: Capital Markets (broad range of international equity, bond and derivatives markets); Post Trade (post trade and risk management services); Global Technology Services (high performance trading platforms and capital markets software); and Information Services (real-time and reference data products). Show less
- Tata Consultancy Services
  May 2022 - now
  Technology Operations Manager
  Managing team of Infrastructure cloud and Application support for a esteemed Trading client customer globally recognized.TCS Company OverviewA purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at the link belowWebsitehttps://www.tcs.com/IndustryIT Services and IT Consulting Show less
Licenses & Certifications
- Microsoft Certified: Azure Administrator Associate
  Microsoft
  Mar 2019
  View certificate
- ITIL Version 3 Foundation Examination
  EXIN your ICT competence partner
  Mar 2010
Honors & Awards
- Awarded to Chand Mulla
  Surge Award Thomson Reuters May 2018 How did the recipient(s) make a difference? (Click the link above for Guidelines to Describe the Achievement) You were a critical member of the Remote Office Support Transition program and encouraged your teams to rally to transition knowledge of your supported devices into the larger data center support areas. This project had many challenges and constraints with schedule, transitioning knowledge to new/non-standard infrastructure, and you ensured your teams were engaged around-the-clock… Show more How did the recipient(s) make a difference? (Click the link above for Guidelines to Describe the Achievement) You were a critical member of the Remote Office Support Transition program and encouraged your teams to rally to transition knowledge of your supported devices into the larger data center support areas. This project had many challenges and constraints with schedule, transitioning knowledge to new/non-standard infrastructure, and you ensured your teams were engaged around-the-clock to put forward best efforts. Thank you! Project name or initiative that is aligned with this achievement Remote Office Support Transition Show less
- Awarded to Chand Mulla
  Shine Award Thomson Reuters Aug 2017 How did the recipient(s) make a difference? (Click the link above for Guidelines to Describe the Achievement) Thank YOU so much for rising up and neutralizing the deadly threat posed by the malware - Wannacry RansomWare. The leadership, teamwork, collaboration and co-ordination of work across several teams helped us quickly manage the situation. DCO Operations recognize and highly appreciate your contribution. Enter the project name or initiative that is aligned with this achievement… Show more How did the recipient(s) make a difference? (Click the link above for Guidelines to Describe the Achievement) Thank YOU so much for rising up and neutralizing the deadly threat posed by the malware - Wannacry RansomWare. The leadership, teamwork, collaboration and co-ordination of work across several teams helped us quickly manage the situation. DCO Operations recognize and highly appreciate your contribution. Enter the project name or initiative that is aligned with this achievement Neutralize Wannacry RansomWare threat Show less
- Awarded to Chand Mulla
  Certified Hiring Manager Thomson Reuters- Shreeram Varahan- Head of HR India & Global Operations Centers. Mar 2017 Certified Hiring Manager- Done with the scheduled workshop and successfully completed the final assessment to be designated as a certified Hiring Manager.
- Awarded to Chand Mulla
  LEAP- Leadership Excellence Aspiring Program for Technology Thomson Reuters- Anisha Singh- Head of Talent & Development,GGO India. Yogen kurumbaya- Site Head,Bangalore Feb 2017 Development Program for managers.- Awarded to Chand in February 2017
- Awarded to Chand Mulla
  IM/PM/IO Decision making - Certificate of Appreciation Thomson Reuters Jul 2016 Has Achieved a level of excellence in Incident Management,Problem Management,Incident Owner Decision Making.
- Awarded to Chand Mulla
  Certificate of Appreciation for - iTrain -Internal trainer pool. Thomson Reuters- Anisha Singh- Head of Talent & Development,Global Operations Centres and GGO India. 2015 Certificate of Appreciation awarded to Chand , In appreciation of your partnership with India talent and development ,in promoting internal knowledge sharing through iTrain- Internal trainer pool.
- Awarded to Chand Mulla
  Hall of Fame Award June-2010-Techops Thomson Reuters Jun 2010 For performance,partnership and process.