Jackie M.

Experience

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  American Diabetes Association

  Jun 2014 - Aug 2014

  Por Tu Familia Intern

  Created presentations that addressed specific health issues related to diabetes in English and Spanish and delivered them at different workshops tailored for individuals with or at risk for diabetes. Planned and executed specific activities to better communicate different methods of implementing a healthier lifestyle at workshops. Used Microsoft Suite applications to create fliers, invitations, and other documents for ADA events.

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  Dell Children's Medical Center

  Aug 2014 - Jan 2016

  Pre-surgery Unit Intern

  Escorted patients and families between departments and assembled families to debriefing rooms upon surgery completion. Took inventory of sterile equipment in patient rooms and transported biohazardous materials to designated areas. Supported the administrative staff by preparing and distributing informational materials.

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  University of Texas Behavioral Neuroscience

  Jan 2016 - May 2017

  Undergraduate Research Assistant

  Assisted in administering behavioral training and collecting quantitative data for independent projects focusing on rehabilitative methods following stroke. Facilitated the organization of the laboratory’s mouse colony according to phenotypic expressions which required gathering and analyzing individual ear samples through microscope technology. Conducted numerical analysis of birth rates in order to optimize the amount of subjects available for experiments and secured an updated database of organisms. Attended weekly meetings discussing the laboratory’s research progression as well as new discoveries in the technological and neuroscience fields. Show less

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  University of Texas Human Development & Family Laboratory

  Apr 2016 - Dec 2016

  Undergraduate Research Assistant

  Mastered multiple trainings designed to cultivate the appropriate skills required to properly gather biological samples and survey new participants in UT’s Project SEED psychology study. Helped foster future survey questionnaires by editing samples and providing feedback on English to Spanish translations. Lead outreach to multiple influential leaders in the community in order to bring awareness to the study’s mission and aid the recruitment of new participants.

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  Texas Orthopedics

  Sept 2016 - Feb 2017

  Medical Records Assistant

  Employed attention to detail while organizing and prioritizing a multitude of requests for highly sensitive patient information from third party organizations and institutions as well as from medical providers. Maneuvered through distinct web applications in order to safely submit and transfer records to their appropriate destination by the determined deadline. Further acquired communication skills by continuously answering patient calls and collaborating with other medical records administrators in order to provide excellent customer service. Show less

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  Oracle

  Jun 2017 - Jan 2019

  Customer Success Manager

  • Developed strong relationships with a diverse array of Enterprise Resource Planning (ERP) and Human Capital Management (HCM) SaaS clients as their main point of contact at Oracle.• Cultivated a comprehensive understanding of my clients' business objectives while monitoring their progress throughout each stage of the product lifecycle.• United members from Oracle’s Operations, Sales, Support, Implementation Success, Product Development & other internal teams to find the appropriate resources and solutions for my clients’ unique business problems.• Established a line of communication between key stakeholders and the Customer Success organization by scheduling reoccurring meetings and business reviews.• Conducted evaluations and analysis of my clients’ experience with their Oracle products and their overall partnership with Oracle which were relayed to upper management for internal assessment. Show less

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  NetSuite

  Jan 2019 - Aug 2021

  • Successfully led 50+ unique Oracle NetSuite implementation projects which involved the following software solutions - ERP, Advanced Revenue Management, CRM, Advanced Projects, OpenAir and Planning & Budgeting. • Creatively applied Oracle NetSuite’s SuiteSuccess methodology (combination of Agile & Waterfall components) to organize specific project deliverables into a multi-phase process• Worked closely with customer teams across all industries including Retail, IT, Healthcare, Manufacturing, Services, etc. to track timeline, budget and scope on a weekly basis• Consistently assessed target deadlines, resource capacity and project constraints in order to develop and maintain each implementation's project plan • Effectively administered multiple project budgets ($10-375k) to maintain an 8-10% savings average across my project portfolio • Collaborated with a team of project managers to identify opportunities for optimizing business processes and improve efficiency among the organization. Show less

  • Senior Project Manager

    Mar 2021 - Aug 2021

  • Associate Project Manager

    Jan 2019 - Mar 2021
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  Workday

  Aug 2021 - now

  • Senior Engagement Manager

    May 2023 - now

  • Engagement Manager

    Aug 2021 - May 2023