Riyanka Saikia

Experience

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  Art of Living

  Jun 2015 - Jul 2015

  Front Desk

  Non-profit retreat centre focused on International clientele as well as corporate and business retreats. Worked under the Information Department. - Handled phone queries from international clientele and corporate and business group inquiries- Communicated with multiple departments to plan meetings and prepare new retreat welcome packages- Provided timely, courteous and knowledgeable response to information requests and screened and transferred calls- Provided input to assist in selection and implementation of a new phone service- Data entry into client database Show less

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  Centre for Civil Society

  Feb 2016 - Apr 2016

  Intern

  Worked under three different projects including the project of 25 years of Liberalization of India. Centre for Civil Society is India's leading liberal Think Tank, ranked 54 worldwide.- Assisted to manage industrial profiles and client database- Helped to archive newspaper articles and advertisements

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  Highgate

  Sept 2017 - Dec 2017

  Food And Beverage Associate

  - In charge of assisting Food and Beverage Managers in day to day operations - Reviewed hotel's occupancy to forecast restaurant covers and rush hours- Operated MICROS Point of Sale system to input guest orders and to present accurate payment- Consistently offered professional, friendly and engaging service while promoting hotel facilities and services- Organized special events in the restaurant, including receptions, promotions and corporate luncheons- Correctly calculated inventory and ordered appropriate supplies- Mixology and bartending Show less

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  Agganis Arena at Boston University

  Sept 2017 - May 2018

  Guest Services Agent

  Agganis Arena is a 7,200 seat multi-purpose arena in Boston.- Worked in guest facing areas of the arena including ticketing and information- Processed up to 2000 guests entering the arena during concerts and sporting events- Personalized experience to guests in VIP club rooms for private and corporate events- Investigated and resolved customer inquiries in a timely and empathic manner

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  Denihan Hospitality Group

  Jul 2018 - Sept 2019

  Food and Beverage Manager

  - Successfully managed/operated a seasonal rooftop bar - Actively ran day to day operations with 15 associates, in-room dining services, minibar and banquets/catering services- Handled payroll, schedules & VIPs requests- Responsible for monthly inventory and purchasing for F&B team

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  Mandarin Oriental Hotel Group

  Sept 2019 - Jan 2020

  Event Manager
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  Talent Recap

  Jul 2020 - Jun 2021

  Writer

  - Generated site traffic by new attention grabbing entertainment content- Drove subscriber growth by creation of weekly newsletters through MailChimp

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  AKAM

  Mar 2022 - now

  Project Manager

  Manage all due diligence phases, including coordinating with architects, subcontractors, vendors, landlords, and consultants, and overseeing site evaluations, risk assessments, and general contractor pricing.Oversee all project communications, including scheduling, budgeting, meeting minutes, RFIs, submittals, invoices, change orders, and handover documents.Validate budget estimates, refine pricing, and recommend cost-saving strategies toalign projects with financial goals.Cultivate and sustain relationships with subcontractors and project stakeholders. Show less