Santosh Shinde

Experience

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  Krutik Computer Services

  Jan 2007 - Jun 2008

  Hardware & Network Engineer

  Hardware and Network troubleshooting for windows OS.Managed/Troubleshooting/Installation of various users under LAN within different department.Managed desktop calls, Installations & Troubleshooting.Installation and configuration of various software applications.Internet sharing & configuration of Microsoft Outlook Express, Outlook Express.LAN Troubleshooting.Installation of Broadband routers, Switches, Hubs.

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  GreenSources Pvt Ltd

  Dec 2011 - Jun 2016

  Assistant Technical Manager

  Technical Pre and Post-Sales Support for Audio Visual Collaboration & Learning and Unified Communication Systems Solutions. - Provide technical support to all Partner/Customer locations across India. -Handling the VC infrastructure, Resolving technical queries regarding Hardware and software of VC end devices.- Successfully Completed Avaya APDS Exam.- Successfully Completed LifeSize Certified Technical Expert (LCTE) Certification.-Installation and troubleshooting of Avaya Video Conferencing Endpoint like Scopia XT 5K,4200,1200,XT 240 etc.- Installation and troubleshooting of Avaya video conferencing Infrastructure product like MCU 5k & 6K Series,Pathfinder,Gatekeeper,Scopia Managemnt,Scopia Desktop Server etc.-Installation and Troubleshooting of LifeSize Infrastructure product like HD 2200 Bridge, LifeSize Networker, LS UVC 1100, 3300, LS UVC Virtual Machine.-Installation and Troubleshooting of Lifesize UVC product like Video Centre, Multipoint, Manager,Transits Client/Server. -Installation of New Video Conferencing system hardware’s and software’s.-Troubleshooting of Hardware and software issue regarding the system, upgrade firmware, latest patch files.-Configured Revolabs Wireless Audio unit like HD Executive (4 & 8 Channel), HD-DUAL, Fusion (4 & 8 Channel), FLX etc.-Processing RMA’s for all brands. I.e. Avaya, Lifesize, Revolabs, ClearOne and Mimio. Show less

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  Orange Business Services

  Jun 2016 - Jun 2018

  Technical Consultant

  End to end project management entailing project scoping, technical documentation, manpower deployment and team meeting for reviewing progress of the project.Managing and leading team members, allocating resources among team members and guiding team members during the project till final delivery.Identifying, developing and negotiation with vendors for timely procurement of system & equipments in technical adherence to project requirement.Addressing queries regarding the VC System & extending onsite support to the clients including maintenance of hardware /software support.Working on latest available technology from Avaya, Polycom & Cisco VC products.Installation and Troubleshooting of Avaya (Radvision)VC endpoint like Scopia XT 7K, 5K, 4300,4200, Scopia Desktop, MCU 5K and 6K Series, Pathfinder.Installation and troubleshooting of Polycom VC Group series endpoints & Enterprise products.Coordinating with client NOC team to ensure of allocation of enough Bandwidth to VC device to carry VC activity flawless and seamless. Show less

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  Reliance Retail

  Jun 2018 - now

  Senior Project Manager

  Responsible for managing multiple projects of diverse nature.Controlling Project Delivery Metrics throughout the project lifecycle.Ensure projects are delivered as per timelines and budgets.Tracking project requirements and implementation throughout different phases.Coordinate with the Project Sponsor on project budgeting and forecasting.Perform key role in Contract review, vendor selection and External labor budget management.Leading complex projects that require cross-department resources and coordination.Developing, Managing & Coordinating with Multiple vendors for project requirement & Project Maintenance. Show less