Clare Adams

Experience

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  Flight Centre Travel Group

  Feb 2012 - Sept 2019

  Employee Ownership Scheme in businessFrequent domestic & international travelManaging multiple teams of 25+ staff Responsible for P&LSunshine Coast Travel Expo - all aspects of planning, suppliers, FCTG employees, guests, media/marketing ads. Mentoring and training Team Leaders and Assistant Team Leaders within the company Meeting planned sales goalsSetting individual sales targets with the sales teamTracking sales goals and reporting Awarding famil trips and incentives to staff based on resultsOverseeing the activities and performance of the sales teamCoordinating with marketing on lead generationThe ongoing training of staffDeveloping the team through motivation, counseling and product knowledge educationPromoting Flight Centre and it's productsUnderstand our ideal customers and how they relate to our productsHire & refer qualified candidatesPlan and coordinate the workforce to best use employees' talentsResponsible for all rosters and timesheetsConflict resolution, HR responsibilities High level customer complaint resolution for QLD customers alongside legal team. Direct disciplinary proceduresMarketing campaigns in paper, radio and magazines.Direct marketing campaigns Show less

  • Senior Manager

    Apr 2017 - Sept 2019

  • Manager

    Apr 2016 - Apr 2017

  • Assistant Manager

    Aug 2013 - Apr 2016

  • Travel Consultant

    Feb 2012 - Aug 2013
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  Oz Snow Adventures

  Sept 2019 - Mar 2020

  Reservations & Office Manager

  Create complex holiday ski packages International & domestic travel to OzSnow hotels in Japan, NZ and Australia. Hosting guests, travel agents and suppliers on famil/business trips and events. Hotel reservation & yield managementHotel improvements, maintenanceTarget driven sales based environmentStreamlining the sales process and customer experience Plan and coordinate the workforce to best use employees' talentsHRAdvise managers on policies Coordinate and supervise the work of specialists and staffOversee recruitment and hiring process, employee inductionsConsult with employers to identify needs and preferred qualifications Show less

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  Ramada Suites by Wyndham Zen Quarter Darwin

  Mar 2020 - Nov 2020

  Business Development Manager

  New & existing account management and growthSecure new business including MICE, leisure and other groupsCOVID-19 business plan Planning and overseeing new marketing initiativesIncreasing the value of current customers while attracting new onesFinding and developing new markets and improving salesAttending conferences, meetings, and industry eventsDeveloping quotes and proposals for clientsAdvise managers on policiesKey stakeholder meetings and relationship managementHotel reservation & yield managementHotel improvements, maintenance Show less

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  Veolia Australia and New Zealand

  Nov 2020 - now

  Working alongside internal departments such as Sustainability, Industrial Waste, Liquid & Hazardous Waste, Resource Recovery and Operations my role is to engage audiences and clients more deeply, and work towards finding more effective, Total Waste Management for our clients. Specializing in Liquid & Hazardous waste. Netwoking & business developmentRAP representative for WA - Indigenous engagementManaging SME through to Key and National accountsPreparing tender submissions, RFI's and RFQ's.Contract performance meetings, KPI meetingsCollecting samples for NATA lab analysisProject ManagementWorking closely with Chemists and Operations teams to coordinate jobs Planning and overseeing new marketing initiativesNew Business growthFinding and developing new markets and improving sales methodsAttending conferences, meetings, and industry eventsReconciliation Action Plan representativeDG storage and handlingLogistics Show less NABERS Accreditor RAP representative for NT - Indigenous engagementPrepare tender responses Key/Major account management Developing and managing efficient distribution networks for salesPreparing tender responsesDeveloping efficient and creative sales and marketing strategies for the Northern Territory and target setting with the sales teamBuild and maintaining client relationsExceed KPIs and sales targetsProblem solving for clients and customers by developing innovative and tailored waste solutionsCollecting customer and market feedback and reporting the same to the organizationMonitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads. Show less

  • Regional Sales Manager - Liquid & Hazardous QLD/WA

    May 2024 - now

  • Business Development Manager

    Sept 2021 - May 2024

  • Business Development Manager

    Nov 2020 - Oct 2021