Kelly Turner

Experience

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  U.S. Department of State

  Oct 1996 - Jul 1997

  Assistant

  Acted as a representative of the United States Department of State to the permanent missions of the United Nations and Consulates in New York, Boston, and Philadelphia. Assisted Regional Director and Program Officers regarding diplomatic customs, real estate, motor vehicles, and taxation processes and procedures.Addressed inquiries regarding U.S. Department of State policies from the public and diplomatic community.Maintained the Office of Foreign Missions database.Held secret level national security clearance. Show less

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  Credit Suisse

  Jul 1997 - May 1999

  Human Resources Coordinator

  Coordinated HR projects and initiatives including recruitment, training, headcount reconciliation, and performance management for Informational Technology department comprised of 2000 employees across five continents.Supported Vice President in execution of the 360-degree performance review process for global IT staff.Coordinated on-campus job fairs, recruiting presentations, and student interviews for the Technical Associate Program; interfaced with collegiate career centers; made offers to program candidates. Managed the IT Summer Internship program, partnering with high schools and colleges to place eligible technical students.Supported compensation, the promotion process, and headcount management for the Americas, Africa, Asia-Pacific, Europe, and the Middle East. Scheduled classes, researched vendor options, and analyzed requirements to build a comprehensive employee training program for global IT staff. Show less

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  National Basketball Association (NBA)

  May 1999 - Apr 2007

  Player Programs Coordinator

  Managed professional development and transition programs for current and former NBA players to assist their acclimation into the league and establish transitional career paths for life after the NBA. Co-managed all NBA and National Basketball Players Association (NBPA) collectively bargained programs including 60 annual educational meetings administered at the team level. Managed all facets of the Rookie Transition Program, a mandatory orientation seminar for drafted NBA players; collaborated with stakeholders at all levels including NBA executive staff, team personnel, NBA sponsors, vendors, and the NBPA to develop criteria and finalize programming content and logistics.Partnered with NBA Entertainment and Creative Services to develop website designed to highlight NBA provided benefits and player perks. Served as the logistical manager of the NBA's annual Athlete Development Summit, bringing together 70-100 athlete development specialists from all major sports leagues including the NFL, MLB, NHL, and MLS to discuss common issues and share best practices.Assisted Vice President in the administration of the NBA Legends Foundation, a jointly funded NBA and NBPA grant program providing financial assistance to eligible former NBA players. Utilized various data gathering methods to analyze effectiveness of programs and implement improvements.Staff Assistant, Human Resources May 1999 – March 2000Provided transactional, developmental, and special projects support to Human Resources.Managed Prep for Prep Summer Jobs Bank internship program; supervised payroll and operations.Processed WNBA player benefits enrollment in collaboration with the Benefits Division.Supported the hiring, termination, transfer, and promotion processes across global NBA offices. Trained new employees on NBA supported technology during new hire orientation. Show less

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  Target

  May 2007 - Sept 2009

  Executive Team Lead Human Resources

  Managed broad range of Human Resources functions and corporate strategies including training and development, succession planning, benefits administration, and community affairs for three Target stores. Onboarded hourly team members, anticipated staffing needs, developed succession plans, and provided reasonable accommodation to ensure adequate staffing.Collaborated with Logistics, Sales, and Guest Experience divisions to build qualified, guest-focused teams to enhance the customer experience and drive sales.Fostered culture of efficiency and engagement through the use of HR metrics, tools, and corporate resources.Administered training, performance reviews, benefits enrollment, and rewards programs for non-exempt team members.Supervised team responsible for effective storewide scheduling and payroll functions.Maintained knowledge of retail sector best practices and ensured store(s) compliancy with state, federal, and Target employment regulations regarding wage, safety, and equal employment provisions. Show less

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  Charleston Newspapers

  Sept 2009 - Jan 2011

  Human Resources Director

  Directed all Human Resources functions for two newsrooms (Gazette & Daily Mail), 14 supporting departments, and 370 employees of Pulitzer Prize winning newspaper publisher. Fostered social activism by organizing employee involvement in community based initiatives such as Red Cross blood drives and United Way campaigns; managed execution of annual open to public health fair to promote advocacy and access to resources. Advised leadership regarding employee relations issues and adverse actions; investigated claims, analyzed risks, and collaborated with stakeholders to implement solutions for a highly diverse workforce.Administered and maintained company sponsored benefit plans including 401(K), health, dental, life, FLEX, and disability; ensured compliancy with all federally regulated provisions. Managed workers' compensation claims, accommodation requests, and return-to-work measures. Developed and influenced policy regarding onboarding, terminations, and performance management.Implemented the Work Opportunity Tax Credit (WOTC).Successfully defended two of two termination decisions resulting in Human Rights Commission claims. Show less

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  Flaherty Sensabaugh Bonasso PLLC

  Jan 2011 - Oct 2013

  Human Resources Director

  Administered all Human Resources operations for high growth law firm in a competitive legal market.Provided direct supervision, employee relations resolutions, and performance management for 80-100 administrative support and para-professional staff across all 18 practice groups and 4 regional offices.Managed entire employee lifecycle and the efficient allocation of staff resources to ensure business continuity.Administered employee benefit programs including 401(k), health, dental, disability, and life insurance, partnering with service providers to deliver a comprehensive and cost-effective benefits package. Developed, implemented, and enforced policies, systems, and SOPs to increase operational efficiency, maintain regulatory compliancy, and address areas of ambiguity. Coordinated all employment related functions for incoming and exiting employees including background checks and access removal of resources.Maintained annual regulatory reporting including EEO, OSHA, and benefits administration.Managed firm’s social responsibility initiatives. Show less

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  Charleston Area Medical Center Health System

  Oct 2013 - Sept 2015

  Compensation and Benefits Specialist

  Developed and administered compensation plans for client groups such as Marketing, Government & Community Affairs, the CAMC Foundation, Pharmacy, and other assigned business units within multi-hospital health system. Analyzed market data to identify, measure, compare, and predict compensation based trends. Conducted salary surveys and internal equity comparisons to address discrepancies and implement competitive pay practices. Performed job audits to ensure accuracy of functions, pay rate, title, and exemption status.Utilized the Lawson HRIS system to effectuate compensation adjustments including the creation of new positions, reclassifications, reorganizations, and paygrade shifts. Wrote quarterly newsletter designed to educate organizational leaders regarding compensation best practices, policies, trends, and legal regulations.Received two Shining Star awards for above and beyond service in assisting assigned business units.Managed dental, life, and disability insurance programs for health system of 6000 employees. Show less

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  State of West Virginia

  Oct 2015 - Apr 2020

  HR Assistant Director of Staffing Services

  Directed the technical and Human Resources operations of the Staffing Services Unit by providing an integrated talent acquisition system yielding 70K+ applicants annually for State of WV covered job vacancies. Led a cross-functional and customer-facing team of 22 employees which collectively advertised, recruited, counseled, and referred applicants for classified job vacancies.Planned, directed, and evaluated the Unit’s technical operations with large-scale impact through the use of the NEOGOV applicant tracking system. Consulted with cross-functional specialist team to track time to hire, audit and streamline the application intake, review, and referral processes, and implement improvements to promote innovation and increase productivity.Partnered with client agencies to assess talent acquisition needs, limit barriers, and develop strategies to increase hiring efficiency and retain top talent.Established valid and reliable applicant selection criteria, scoring methods, accommodation instruments, standard operating procedures (SOPs), and EEO measures to ensure fair hiring practices.Managed a project to migrate applicant testing system from 14 physical test centers to an online format which increased testing accessibility and widened the applicant pool by 30%.Supervised Unit responsible for resolving thousands of applicant inquiries on a weekly basis. Prepared, provided, and presented section information to job applicants, employees, state agency administrators, and public officials.Selected as Ex-Officio Commissioner of the WV Women’s Commission to provide economic, health, safety, education, leadership, and advocacy efforts for girls and women of WV. Show less

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  Assembled

  Dec 2020 - Jul 2021

  Consultant

  Provided project management and client relations support for high-growth startup aiming to transform and elevate modern customer support operations for companies including Stripe, Daily Harvest, and GoFundMe.

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  2U

  Mar 2021 - now

  Provides proactive thought partnership and HR strategic guidance to three distinct SVP-led verticals under the Global Business Operations umbrella, encompassing approximately 500 global employees.Collaborates with department heads and HR COEs to drive strategic and tactical people initiatives including process consistency, compensation equity, organizational reporting structures that promote productivity and alignment, and measures to enhance employee satisfaction.Serves as project, operational, and HRBP lead in establishing the successful transition of the Mexico workforce from a PEO system to edX employee status.Effectively functions across multiple HRIS systems to access and analyze global employee data.Identifies operational gaps and areas of ambiguity, resulting in policy revision and process improvements. Show less Served as project leader in transitioning Human Resources Specialist functions to a newly created Global Shared Services Team based in Cape Town, South Africa.Collaborated with Business Partners and leaders to execute initiatives and support employees on all people strategies including career pathing, employee engagement, and organizational design in a matrixed environment.Conducted exit interviews, identified exiting trends, and promoted employee retention initiatives. Acted as an initial point of contact in directing Global Partnerships, Bootcamp Operations, Learning, and Finance employees to the appropriate resource(s) for resolution. Managed and resolved ad hoc requests and escalated issues as needed. Show less

  • Human Resources Business Partner

    May 2022 - now

  • Associate HRBP (from Temporary HR Generalist)

    Mar 2021 - May 2022