David Robbins

Experience

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  U.S. Navy Submarine Service

  Jan 1986 - Jan 1990

  Interior Communications Electrician

  Responsible for installation, maintenance, troubleshooting, and repair of interior communications equipment. Central atmosphere monitoring system. 126 tank cell battery system. Battery Charging. Electro-actuated ventilation control valves. Shipboard Electronic and Pneumatic Gauge Calibration School. Interior Communications Electrician School. Basic Enlisted Submarine School

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  Interstate Industrial Power

  Jan 1990 - Jan 1992

  Telecommunications Technician

  Responsible for installation, maintenance, troubleshooting, and repair of telecommunications equipment. Uninterrupted power systems, rectifiers, Ladder racking, and 24/48 volt battery strings in Pacific Bell Central Office, JPL, and other industrial/ commercial locations.

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  Advanced Network Incorporated

  Jan 2000 - Jan 2002

  Field Engineer

  Responsible for Automated Teller Machines installation, repair, hardware, software (OS2, Windows, Novell, Unix, Nortel, and Cisco IOS), component level troubleshooting and maintenance. Available 24x365. Responsible for the safe-keeping of over 900 branch/ATM keys, combinations, and alarm codes in single control. On-Call rotation with on-site/phone support for customers after hoursCompleted successful Statewide WAN/LAN Ip conversion for Downey Savings and Loan.Telco Electric; for all aspects of telecommunications/network installation, repair, troubleshooting, and maintenance. Additionally performed commercial electrical work.Managed and installed successful statewide "Smart Applications" install for Downey Savings and Loan.Various Sale positions Inside sales positions/ customer service jobs while attending college.911Docs, Escrow Closing Agent Traveling Notary for mortgage loan documentation escrow closing. Show less

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  2005-2006Telco Electric

  Jan 2004 - Jan 2005

  Telecommunications Supervisor

  2005Supervised up to 8 people on multiple concurrent mid to large scale projects, tri-state field service, and mid to large scale installations of telecommunications equipment. Train and supervise technicians in quality control, adherence to work order specifications, equipment maintenance, installations, troubleshooting, use of test equipment, and repairs/ upgrades.

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  Accelerated Electric

  Jan 2005 - Jan 2006

  Project Management/ Installation Technician

  Design, planning, and installation of large-scale telecommunications building systems integration and advanced electronic security systems, fire alarm, and automated lighting controls for Government/Commercial institutions that incorporate access control, Fiber Optics, LAN/WAN, Cat 3,5,6, CCTV, intrusion detection / monitoring, entrance control chambers and networked systems integration that allows the incorporation of all company security and business applications on any network.

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  Equinix

  May 2006 - now

  Receives objective based assignments and determines resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect section or multiple disciplines. Decisions impact others in the immediate team and influences methods and techniques. Executes financials, business planning, organizational priorities, and workforce.ResponsibilitiesLeadership· Assigns, instructs, and manages team.· Plans core duties for the team to complete.· Manages and supervises the project team and acts as a mentor to team members· Identifies and resolves issues, and manages quality of products for customers· Manages the project teamSystems Support· Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause, and implementing the required fix· Summarizes the findings during the troubleshooting and produces Incident Reports for the customer· Mentors team on authoring reportsInstallation· Understands and applies customer cabling requirements, manages site surveys, provides cost estimates to Sales and installation of new cables· Manages testing of cables, before handing to customerVendor Management· Manages, briefs, and instructs vendors for installation, testing, and labelingMaintenance· Manages preventive maintenance to IBX equipment to prevent faults from occurringProject Management· Manages multiple projects and designates work to team· Monitors project budget, scope, and progressTechnical Expertise· Extensive knowledge in network and equipment platforms, systems, and circuits· Assists in implementing new procedures Show less Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.ResponsibilitiesLeadership· Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.· Plans core duties for the team to complete.· Ability to manage and supervise the project teamSystems Support· Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause, and implementing the required fix· Summarizes the findings during the troubleshooting and produces Incident Reports for the customerInstallation· Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables· Performs testing of cables before handing to customerVendor Management· Manages, briefs, and instructs vendors for installation, testing, and labelingMaintenance· Performs preventive maintenance to IBX equipment to prevent faults from occurringProject Management· Manages multiple projects and designates work to teamTechnical Expertise· Extensive knowledge in network and equipment platforms, systems, and circuits Show less Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team. ResponsibilitiesLeadership· Provides immediate supervision to a unit or group of employees. · Assigns, instructs, and supervises the team.· Plans core duties for the team to complete.· Ability to manage and supervise a project team.· Manages personnel compared to workload (could include support from other IBX’s). · Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program.· Plans core duties for the team to complete.· Ability to manage and supervise the project teamSystems Support· Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause, and implementing the required fix· Summarizes the findings during the troubleshooting and produces Incident Reports for the customer. · Performs troubleshooting and supports customers. Installation· Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables· Performs testing of cables before handing to customerVendor Management· Manages, briefs, and instructs vendors for installation, testing, and labelingMaintenance· Performs preventive maintenance to IBX equipment to prevent faults from occurringProject Management· Handles multiple projects and assists in designating work to team.Technical Expertise· Extensive knowledge in network and equipment platforms, systems, and circuits Show less Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.Responsible for reviewing work orders, handling moderately difficult requests, and ensuring timely completion. Provide support to cross-functional teams and collaborate on customer tickets. Ensure accurate reporting and contribute to process improvement. Additionally, maintain detailed records, update asset databases, and perform installations of customer equipment. Troubleshoot and test cross-connect circuits, monitor stock levels, and provide support for work orders and security personnel. Prioritize customer satisfaction, provide on-site support, and act as a point of contact for customer requests. Coordinate vendors, perform quality assurance, and complete assigned training. Provide guidance and support to junior team members and new hires. Show less

  • Manager, IBX Operations/Submarine Cable Landing Stations

    Mar 2020 - now

  • Assistant Manager, IBX Operations

    Jul 2012 - Mar 2020

  • Supervisor, IBX Operations

    Oct 2007 - Jul 2012

  • IBX Customer Operations Technician IV

    May 2006 - Oct 2007