Frances Herrera

Experience

• 

  MSD of Lawrence Township

  Aug 2019 - May 2021

  Caregiver

  • Applied positive behavior management techniques to enhance social interactions and emotional development.• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.• Worked closely with fellow staff members in developing and implementing educational and recreational activities.

• 

  Marriott Hotels

  Oct 2021 - now

  Server

  • Provided friendly, courteous service to create memorable moments for guests.• Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• 

  Starbucks

  Aug 2022 - Nov 2023

  Barista

  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.• Diligently followed sanitation protocols to ensure and enhance customer satisfaction as well as workplace cleanliness. • Maintained great communication between supervisors and peers, providing updates on progress towards daily goals and whenever challenges were encountered.