Ahmed Anwar

Experience

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  Orascom Construction Industries (OCI)

  Sept 2007 - Nov 2013

  Senior Data Center System Administrator

  In my career as a Senior Data Center Administrator at Orascom Construction, I have been involved in the design, implementation and management of sophisticated data center environments. Bringing expertise in such critical areas as raised floor calculations, cabling, cooling firefighting and security access, I made sure data centers are always ready and aligned with the business needs. My focus area is determining what hardware is needed and adjusting the infrastructure of the business according to different types of business.Moreover, I did extensive backup and recovery work, including HP Data Protector and Backup Exec implementation and management. Also, I executed Symantec Backup Exec Desktop Laptop Option (DLO) and Exchange Archiving system troubleshooting and administration effectively with the use of Symantec Enterprise Vault. In addition, I oversaw server disk imaging by means of Symantec Backup Exec System Recovery and I do VTL with VLS and EML as regards backup presentations.Further, I was proficient at managing HP Blade System Essentials Insight Control Environment (ICE), implementing HP Blade System Essentials Insight Control Environment (ICE), and C-Class Blade Servers in server administration. Additionally, I did administration on both local and remote levels by using HP Onboard Administrator and managed network and storage resources using Virtual Connect. Experienced in virtualization by working with Citrix XenApp, Hyper-V, and VMware vSphere ESX servers to ensure improved and optimized systems all the time. Passionate about data centers that deliver optimal performance which fosters operational efficiency as well as company expansion. Show less

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  EMC

  Nov 2013 - Nov 2014

  Consultant

  As a dedicated Technical Consultant at DELL EMC, the various solution opportunities benefited from my expertise in vast technical and consultative support needs that I specialize in addressing. To make sure that I achieved my project goals and client satisfaction targets, I have several duties within this capacity. During pre-sales, I was able to provide highly specialized technological assistance and consultation and, at the same time, play a role in qualifying as well as delivering technical architectures for engagement strategies that are consistent with architectural plan requirements. Moreover, I explored the amount of work that must be done on assigned tasks and shared the progress made often while immediately dealing with customer challenges working with Senior Consultants as well as Project Managers. Moreover, I thoroughly planned, arranged, and turned in activity and progress reports, like time recording and management reports, while adhering to established protocols and regulations, as well as staying in touch with project managers about all the activities and quickly informing them about any problems that may come up.In essence, I took active part in the solution and peer review processes and assisted in developing proposals that satisfy existing and changing customer demands, which guaranteed creativity and relevance to customer needs. Besides, I worked on building and keeping solid ties with the technical partners on the client side Show less

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  Citrix

  Nov 2014 - Oct 2024

  As a Principal Technical Account Manager (TAM) within an emerging market team, I thrive being able to help client growth while establishing a good rapport. Common success metrics range from informal link up with company users through which I consult for software problems. Moreover, I proactively get in touch with enterprise users on every technological issue. Owing to my detailed understanding of this I come out to be the main person who is contacted when it comes to any questions of technology; therefore enabling my ability to provide workable solutions.While it goes beyond just problem solving; the task was simply to ensure customer satisfaction. This we actualize in cooperating closely with clients to get a grip of their unique use cases, technological requirements, and commercial objectives. As far as my clients’ long-term success is concerned, we do not just promise satisfactory performance but exceptional customer service quality.Customer renewals are vital, and I make sure that the changeover is seamless and provides beneficial solutions. The experience I have also plays a crucial part in this aspect, I increase the rate of adoption and active use of our solutions while at the same time working with sales to identify any cross-sale opportunities that agree with each client’s strategy. Furthermore, I'm passionate about helping customers migrate to the Citrix Cloud, streamlining their experience and unlocking new possibilities. Show less

  • Principal Technical Account Manager

    Mar 2022 - Oct 2024

  • Senior Technical Relationship Manager

    Nov 2014 - Oct 2024

  • Lead Technical Account Manager

    Nov 2014 - Oct 2024
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  F5

  Oct 2024 - now

  Escalation Account Director