Amy Norman

Experience

• 

  Rock Island-Milan School District #41

  Nov 2010 - May 2011

  Substitute Teacher
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  Bright Horizons

  Aug 2011 - Aug 2012

  Jr. Kindergarten Teacher

  Created and implemented a Kindergarten readiness curriculum for students from various abilities and backgrounds which introduced students to activities and behaviours expected of them as they prepared to enter elementary school. The curriculum included general classroom skills, literacy and numeracy development, adaption to routines, emotional regulation and social skills in order to build their stamina and confidence as they engaged in learning.

• 

  CHUNGDAHM Learning

  Aug 2012 - Aug 2015

  Trained and evaluated newly hired Instructors while supporting the continued development of current Instructors through various group certification programs. Assisted in the creation and implementation of training videos and eLearning modules on a national scale. Taught English in the subject areas of Reading, Writing and Speaking to students ranging in age from Kindergarten to 8th grade while providing proper support, care, and inspiration as they faced the challenges of learning a new language.

  • Senior Corporate Trainer - April Institute

    Aug 2013 - Aug 2015

  • ESL Teacher - April Institute

    Aug 2012 - Aug 2015
• 

  Planet Pharma

  Jan 2016 - May 2017

  National Career Consultant/Talent Acquisition

  Recruited and evaluated job candidates for a wide variety of roles across the Pharma and Biotech space. Through this role I built strong B2B and B2C relationships and supported candidates on resume building, interviewing skills and contract negotiation.

• 

  Kumon North America, Inc.

  Jun 2017 - Aug 2020

  Franchise Management - Education and Business Development Consultant

  Consulted in franchise operations spanning the midwest region of the United States, directly supporting 30 sites while indirectly supporting 100 sites simultaneously. This broad experience allowed me to work across business development, student development, organisational design, instructional design, area design, data analysis, marketing, corporate training design and facilitation, communications, leadership coaching, strategic planning and public relations within the education sector.Additional Highlights - Consulted with a people based approach with a high priority on relationship building - Simplified site data into an easy to read, quick glance format for Franchisees - Co-Led Instruction workshops for a selected group of Franchisees, tailoring created content to the individual needs of the group - Trained newly opened sites and newly hired Consultants as a part of the Instructor Development Program - Presented at several regional consultant trainings and co-developed a presentation for the 2019 KNA Instructors Conference on increasing site performance through an individualised people-focused consulting approach- Project lead on pilot area design study in Chicago Show less

• 

  Kumon Australia & New Zealand

  Feb 2021 - Apr 2022

  Franchise Management - Education and Business Development Consultant

  Consulted in franchise operations spanning across Queensland Australia, supporting 35+ sites. This broad experience allowed me to work across business development, student development, organisational design, instructional design, area design, data analysis, marketing, corporate training design and facilitation, communications, leadership coaching, strategic planning and public relations within the education sector.Additional Highlights: - Person-in-charge, Franchise Recruitment - QLD (full life-cycle) - Assisted in the editing and recording of eLearning Modules focused on communication and customer service for franchisee development - Created various content for targeted development workshops used on a national scale - Created and led various workshops, study groups and training sessions- Assisted in the training and development of newly opened sites Show less

• 

  Wiley

  Apr 2022 - now

  Account Manager - Higher Education

  Currently supporting Instructors in Education, Psychology, Health & STEM across Australia, New Zealand and the Pacific Islands. I am dedicated in getting to know courses on offer and various teaching styles to help Instructors reach their academic goals for their students.Previously supported universities across VIC, NSW and ACT with a focus on Business/Commerce - ensuring resource deliverables that foster career-connected education for learners, helping them succeed throughout their academic and professional journey. Show less