Zac Londerville, Founder

Experience

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  Gold's Gym

  Apr 2012 - May 2015

  Sales, Front Desk Staff
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  Van Beek Enterprizes

  May 2013 - Mar 2015

  Landscape Construction

  Landscape, construction

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  Collabera

  May 2015 - Oct 2015

  HR Assistant III (Amazon)
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  Amazon

  Dec 2015 - Dec 2021

  - Led the global enhancement team as Scrum Master for Amazon's HR Digital Document Management system, implementing Agile/Scrum methodologies to improve collaboration and delivery across teams.- Acted as the primary liaison between global business users and engineering teams, driving self-service tooling initiatives that reduced support ticket volumes by nearly 40%.- Standardized user-centric testing frameworks and KPIs across multiple teams and products, enhancing consistency and accountability.- Navigated ambiguity to lead operational support improvements, increasing customer trust scores by 40–60% across several products.- Directed cross-functional initiatives to define and implement KPIs, improving team alignment and driving shared accountability by 20%.- Managed various other optimization initiatives across our global teams in Seattle, Costa Rica, Prague, Beijing, and Bangalore Show less - Collaborated with product teams to identify business needs, develop requirements, and deploy scalable HR tools across 30+ countries and 1M stakeholders.- Partnered with engineering teams to standardize troubleshooting and escalation paths, improving defect resolution times by 25%.- Designed and executed trouble ticket data optimization initiatives, reducing ticket volume by 23% and improving customer support satisfaction by over 50%.- Streamlined global onboarding and training processes, cutting onboarding time by 20% and boosting team productivity by over 15%.- Led User Acceptance Testing (UAT) for HR tools, ensuring successful adoption across global stakeholder groups.- Supported hiring and development efforts for team members across HR hubs worldwide, fostering growth and operational excellence. Show less - Provided operational support for HR tools and systems, streamlining workflows and aligning support strategies with key departmental priorities.- Standardized operational practices across product support teams, reducing technical debt by approximately 15% and increasing SLA efficiency by nearly 40% across multiple products.- Developed and implemented a User Acceptance Testing (UAT) framework used in over 100 global product launches, contributing to a 30% reduction in technical debt.- Led customer outreach initiatives to refine iterative testing models, fostering collaboration and driving improved adoption of HR tools among global stakeholders. Show less

  • Program Manager

    Jun 2018 - Dec 2021

  • Sr HR Technology Support Analyst

    Apr 2017 - Jun 2018

  • HR Technology Support Analyst

    Dec 2015 - Apr 2017
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  Greater Than Consulting

  Apr 2023 - now

  Founder

  We teach companies what we did to successfully "bridge the gap" between our customers and the software built for them through a user-centric approach to software development and testing.