Trevor Patterson

Experience

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  Play It Again Sports and Fitness

  Mar 2009 - Aug 2017

  Manager
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  Pyxl

  Aug 2017 - Nov 2018

  As part of the Business Development Team, I look for new opportunities for our team to meet with. We want to learn about your digital marketing process and help build your digital presence. Our team of developers, communication strategists, and designers create custom digital assets like websites, email campaigns, and inbound marketing strategies to help drive your business. Whether it's an immediate need or something on your plate in the near future, we want to be on your radar for your next digital project. Message me to set up a time where we can chat! -Prospect into our vast database of leads to find people to help; this includes cold calling, warm calling, and emailing-Schedule and set meetings to help educate our market on the benefits of Pyxl-Solve customer problems and identify best fit solutions to help them achieve their goals via phone, email, meetings, or even face to face-Develop sales strategies and trainings to help teach colleagues how to sell into key markets-Use a CRM to track key business metrics that will inform future strategies Show less

  • Sales Operations Associate

    Sept 2018 - Nov 2018

  • Contract Writer

    Sept 2018 - Nov 2018

  • Account Associate

    Aug 2017 - Aug 2018
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  SocialSurvey

  Jan 2019 - Mar 2020

  Customer Success Manager

  At SocialSurvey, I am the Customer Success Manager for 50 accounts. I monitor monthly and quarterly data to make sure our clients are benefitting from our platform. I coordinate weekly or monthly check in calls to make sure implementation of our features are working correctly and are in place. I manage email campaigns in Hubspot and SalesHandy for client engagement. I work in Excel daily formatting customer data to upload into the system for processing through Cyberduck. I export reporting in Excel to manage the data that accounts want to see broken down by sales region, branch locations, and individuals. Show less

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  Soundstripe

  Mar 2020 - Feb 2023

  Customer Success Strategist

  Working closely with the Customer Success Manager to develop and execute strategies with excellence and efficiency in a fast-paced environment.Utilizing Hubspot daily to analyze customer data, create reports, and build automated workflows and campaigns.Enhancing and optimizing Soundstripe’s customer onboarding experience through A/B testing, campaign monitoring, and Hubspot automations. Analyzing customer data to identify trends, pain points, and opportunities to enhance the customer experience.Proactively seeking out opportunities and strategies to support the customer journey and increase retention and LTV.Developing, proposing, and executing innovative solutions and initiatives that will support the goals of the department and the greater company. Assisting in the research and development of customer personas, health scores, and markers of at-risk behaviors.Collaborating with the Customer Success Manager to occasionally write email copy for different customer segments. Show less

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  Billtrust

  Feb 2023 - Apr 2025

  Customer Success Operations Analyst
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  Thoropass

  Apr 2025 - now

  Customer Success Operations Manager