Saint Bassey

Experience

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  Host Media Tech.

  Aug 2011 - Feb 2013

  Research Manager
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  Auto-Lounge VIP Limited

  Mar 2013 - Oct 2014

  Sales/Banquet Coordinator
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  Dolphin Eleven Associates

  Nov 2014 - Apr 2015

  Business Development Executive

  As Business Development Executive, my job includes but not limited to:Generate And Qualify LeadsSource And Develop Client ReferralsPrepare Sales Action Plans And StrategiesSchedule sales meetingsPerform Product DemosCo-Ordinate Demo Trials ActivitiesDevelop And Maintain A Customer DatabaseDevelop And Maintain Sales And Promotional MaterialsPlan and Conduct Direct Marketing Activities, Online And OfflineMake Sales Calls To New And Existing ClientsMake Presentations Of Company Products And Services To Current And Potential ClientsNegotiate With ClientsDevelop Sales ProposalsConduct Product TrainingMonitor And Manage Social Media PlatformsMaintain Sales Activity Records And Prepare Sales ReportsRespond To Sales Inquiries And Concerns By Phone, Electronically Or In PersonEnsure Customer Service Satisfaction And Good Client Relationship With Follow Up On Sales ActivityPerform Quality Checks On Product And Service Delivery Monitor and Report On Sales Activities And Follow Up For ManagementCarry Out Market Research And SurveysParticipate In Sales EventsMonitor Competitors, Market Conditions And Product Development. Show less

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  Victoria Crown Plaza Hotel

  May 2015 - Jul 2016

  Online Sales & Marketing Executive

  My responsibilities includes:Marketing And Advertising Victoria Crown Plaza HotelBuilding Digital Platforms for the VCP HotelWork Effectively with International Communication colleagues to create a consistent brand and digital communications messagesCreate easy call to action and payment platforms for customers to purchase VCP Hotel Product and ServicesBuild proactive relationships with key target consumer and digital journalists as per the Marketing Strategic Focus (Luxury Market)Communicate all Hotel Promotions and Specials, and Story Angles through strategic digital footprint in line with organizational budgetManage Master Hotel Email and Phone Database with a constant increase and update details of information that will be required for refined marketing strategies and client retentionWebsite development, management and promotional activitiesAssisting in SEO, SEM and SMMCo-ordination with the online agency and in-house team for online creative development and executionIdentify online alliance opportunities with various brands, planning co-promotion campaigns and executionCreate Guest Survey and Feedback Platform for the HotelCompetition activity tracking on digital platformsMaintaining current CRM activities and development for future businessContributing to global marketing strategies for the HotelLiaising with software developers to enable search engine optimizationWeb and graphic design and creating visually effective contents for marketing campaignWriting copy for email campaignAnalyzing web traffic to company website and providing reportsManage all Hotel Booking Platforms for VCP Hotel in line with target market and expected Rates and Optimized Brand Visibility and Channel Revenue Contribution Manage Positive and Negative Feedback on Trip Advisor as a PR Spin Off. Show less

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  Protea Hotels by Marriott®

  Aug 2016 - Feb 2019

  My responsibilities includes but not limited to:Overseeing revenue management and distribution strategy of the hotel by managing day-to-day yield operations.Daily pick-up rate analysis and adjustment.Checking competitive benchmark studies and follow market trends.Create and maintain pricing strategies in conjunction with the Financial Controller and General Manager.Assessing, analyzing and pricing group business strategies.Analyze overall monthly performance of the Hotel and provide summary report with recommendations to improve long-term strategiesOversee and audit the standard and operations of the Reservations department.Responsible for best price standards which includes: Competitor Analysis, Environmental Scanning, Market Survey, Business Management Yield, Length of Stay Management Yield, Inventory Availability, Price Control and new concepts.Regular evaluation of distribution partners and rates (OTAs, Corporate Rates, Groups, etc).Regular inspection of the Facility to get first hand knowledge and information of revenue related issues.Responsible for Front Office and Lobby operations.Check on registration and cards of arriving guests. Make sure all information is filled correctly and payments made prior to check in.Check and reply emails.Prepare and assist in VIP's arrival and welfare.Liaise with other departments in order to maintain Front Office functions effectively.Handle guests complaints and other related issues and report to the General Manager.Promote, motivate and maintain good staff and public relations in achieving a very high level customer service.Follow up on credit report and liaise with General Manager and Head of Accounts.Work closely with the General Manager, the Front Office Crew, the Marketer, Food and Beverage Supervisor and the Executive Chef to ensure all the terms of contract as agreed with the client are met and guests receive the highest quality and standard of service/experience during Events. Show less My responsibilities includes:Taking responsibility to develop and implement an online marketing plan that would bring the hotel to profitability in the very competitive hospitality market.Ensuring the efficiency and effectiveness of media marketing plan and setting standard of practice for the hotel’s marketing department.Liaising with high net worth institutions towards achieving the highest level of room occupancy for the hotel at all times.Using effective marketing tactics to bring the services of the hotel to the notice of prospective clients.Assisting the General Manager and the entire marketing Team to ensure the efficient running of the business development of the hotel and to ensure high quality customer experience and satisfaction.Develop effective and cost-efficient means of acquiring new customers as well as improving retention of existing customers.Cultivating leads and turning them to sales.ETC. Show less

  • Revenue and Reservations Manager

    Jan 2018 - Feb 2019

  • Online Marketing Executive

    Aug 2016 - Dec 2017
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  Wyndham Hotels & Resorts

  Mar 2019 - now

  Reservations Manager