Nelson Fritchley

Experience

• 

  M*Modal

  May 2011 - May 2013

  Medical Transcriptionist

  Converting recorded voice into data for medical records.Proofreading, editing, speed of typewriting, accuracy, speech recognition technology.

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  SpiceJet Limited

  Sept 2013 - Jul 2015

  Customer Service Executive

  - Audited selected phone calls to ensure quality of service provided.- Received and processed cash and credit payments.- Maintained records of sales.- Served multiple customers simultaneously in a stressful environment

• 

  AirAsia

  Jul 2015 - now

  Guest Service Associate

  - Boarding gate in-charge- Complete e-Daily station Report.- Ensure monitoring staff performance.- Update staff on latest ancillary product and motivate to sell. - Conduct walkabout checks to ensure smooth operations at all areas.- Attend and Support staff on guest complaint.- Provide corrective measure to improve services.- Practice Service Recovery-Solve and Provide correct information to Guest.- Guest handling and crisis Management(Flight Delays and Cancellations) Show less