Carrie Fuentes

Experience

• 

  Safeco Insurance

  Jun 2011 - Jun 2013

  Investigate liability, interpret coverage, identify subrogation opportunities and possible fraudulent activity. Complied with timeliness, accuracy and service standards of the company. Data entry in eight different systems (PACE, FE, ACS, CVO, LNW, RCS, OCAS & ISO). Composed bi-weekly Medicare newsletter for team reference. Updated and communicated training material changes. Trained new hires in all systems and handled complex projects in OCAS system.

  • Property Claims Adjuster

    Jun 2012 - Jun 2013

  • Medicare Compliance Department

    Jun 2011 - Jun 2012
• 

  Hallmark Insurance

  Jun 2013 - Oct 2016

  Senior Casualty Adjuster

  Handled both attorney and unrepresented injury claims. Responsible for claims involving multiple coverage issues. Assessed reserves prior to settlement and evaluated demands for settlement. Assisted multiple supervisors with the distribution of daily team reports.

• 

  Amwins Group

  Oct 2016 - now

  Managerial oversight of 4-6 direct report claims adjusters. Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation transfer, evaluation, negotiation and settlement. Created training program for new hires and recently promoted employees. Led training classes as required. Managerial oversight of 5-6 direct report claims adjusters. Authorized property settlements. Participated in hiring and training programs to support the staffing needs of the organization. Conducted quality assurance and performance management reviews. Collaborated with upper management in performance improvement and QA calibration. Handled both attorney and unrepresented injury claims. Set loss reserves and controlled claim costs. Recommended litigation when appropriate. Resolved casualty claims of moderate to complex exposure by investigating losses and negotiating settlements.

  • Claims Performance Manager

    Apr 2022 - now

  • Casualty Supervisor

    Oct 2018 - Jun 2022

  • Express Claims Supervisor

    Oct 2017 - Oct 2018

  • Casualty Claims Adjuster

    Oct 2016 - Oct 2017