Susan Sierra

Experience

• 

  Whole Foods Market

  Jan 2004 - Jan 2007

  Customer Service Assistant Team Leader | Store Shift Leader
• 

  Target

  Sept 2007 - Feb 2008

  Executive Team Leader-Soft Lines
• 

  Stew Leonard's

  Mar 2008 - Mar 2014

  Recruiter | HR Generalist

  • Hands on experience with full-cycle recruitment for non-exempt and exempt employees including screening applications, interview process, background/drug screening and E-Verify.• Developed new orientation program reducing new hire turnover by 40%. • Designed new 30-day new hire survey including training experience and onboarding process.• Trained six recruiters to assist during high-volume season, up to 215 new hires in a 4-week period.• Established successful employee referral program for location, 30% of hired employees.• Organized and facilitated internal and external job fairs utilizing social media and college programs. • Performed turnover data analysis, exit surveys and provided recommendations to reduce turnover rate. • Designed and established Culinary Internship with external trade schools/colleges to create a pipeline of qualified candidates. • Managed employee relations, disciplinary actions, and terminations following state and federal laws; represented company at NYS DOL hearings.• Processed weekly PTO requests and entered weekly changes in HRIS, Stromberg and Ceridian.• Counseled employees on FMLA, STD and LOA; assisted with Worker’s compensation cases and ADA requests.• Sourced, organized, scheduled and/or conducted training programs for employees and front-line managers such as Harassment, Food Safety, ESL, Interviewing Skills, Performance Review, etc.• Facilitated bilingual enrollment meetings for medical benefits and 401K. Boosted open enrollment process from 60% to 90%.• Facilitated Health & Wellness events, promoting employee participation in Weight Watchers, Smoking Cessation programs and group sports events.• Executed different programs across the store such as safety shoes, library lounge, volunteering, summer picnic, outings, employee recognition, etc. Show less

• 

  Execu-Sys, Ltd.

  Feb 2014 - Jun 2014

  IT Recruiter
• 

  Natural Markets Food Group

  Jun 2014 - Jun 2017

   Manage all company benefits including group health, dental, vision, life, AD&D, short and long term disability, Flexible Spending Accounts for corporate office, 14 retails locations throughout the USA and 11 stores in Canada. Improved employee benefit enrollment participation by 60% engaging new provider, developed new plan design and strong open enrollment campaign across all banners. Administration of 401(k) plan, distribution of SPD, approval of loans and distributions, process wire transmissions of vendor files for deferral changes and 5500 filings. Increased 401(k) participation by 40% by rolling out informational campaign, improving vesting calendar and changing eligibility requirements. Created and established leave policies and procedures compliant with FMLA, state and NYC regulations. Administer the leave of absence process, short and long-term disability, FMLA claims, personal leave and worker compensation claims for multi-state locations in the USA and three provinces in Canada. Design, coordinate and execute entire annual open enrollment presentation for bilingual employeepopulation. Moved open enrollment to paperless process, saving time and creating streamlined practice. Input benefit data and premium deductions into HRIS, ADP Workforce, Paylocity, Dayforce and Payworks payroll systems. Prepare the necessary documentation to enroll, change status, and terminate employee benefit plan participation. Serve as a liaison to insurance carriers regarding claim problems, issues, and concerns confronting employee in non-routine situations. Oversee annual benefit renewal and request for proposal (RFP) process; recommend benefit plan design to provide cost savings and employee satisfaction. Coordinate transfer of data to external contacts for services, premiums and plan administration.Work effectively to make sure the plans run smoothly. Develop long-range objectives regarding benefit wellness programs. Show less

  • Sr. Benefits Specialist

    Sept 2015 - Jun 2017

  • Benefits Specialist

    Jun 2014 - Jun 2017
• 

  National Basketball Association (NBA)

  Jun 2017 - now

  Lead the strategy, design, ongoing review, and implementation of benefits and wellness programs in 6 countries: Canada, Brazil, Mexico, United Kingdom, Spain, and South Africa. Provides subject matter expertise when developing operational strategies, administering budgets, creating and implementing programs, and engaging in strategic planning.Employee benefits, benefit plan design & strategy, total rewards, vendor selection & management, contract negotiation, due diligence, retirement & pension plan design and governance, budgeting & financial analysis, employee experience and engagement, disability & absence management, global time off, integrated wellbeing- design, launch, branding & engagement, mental health program implementation and advocacy, inclusive benefits, compliance, global mobility, relocation, immigration, benefit plan communications & branding, perks, financial education, benefit trends and best practices. Show less

  • Director, International Benefits and Mobility Lead

    Dec 2023 - now

  • Senior Manager

    Jun 2017 - Dec 2023

  • Associate Manager- International Benefits Analyst

    Jun 2017 - Jan 2019