Pele Flores

Experience

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  2go Logistics

  Dec 2001 - May 2005

  IT Coordinator

  Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required.Escalate and route complex or unsolved problems to second levelsupport specialists.Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc.Identify opportunities and recommend solutions that will enhance or improve current business processes.Implement and administer company’s information technology policies.

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  ZSCMST

  May 2005 - now

  IT Administrator

  Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure and implement network security.Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.Oversees the administration of the College WAN.Manage infrastructure, network, server (Windows 2003 and Linux) and security systemsWork with internal and external partners to ensure smooth IT operationsOffice administration work and IT documentationGathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.Assist in project implementation and evaluation of products and servicesManage hardware maintenance and repair activities Oversees all help desk activities.Responds to escalated help desk issues.Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. Show less

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  Zamboanga State College of Marine Sciences and Technology

  May 2005 - now

  IT Head/Administrator
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  USAID-GEM Job Enabling English Proficiency Project

  May 2009 - now

  IT Lab Manager

  Performs routine preventive maintenance and repair on hardware and software.Presents and implements technological alternatives to streamline functions and improve productivity.Ensures networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications.As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.Manages the acquisition, installation and maintenance of the organization’s local area network, hardware/software. Show less