Paras Kumar

Experience

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  Reliance Jio

  Jun 2017 - Jul 2017

  IT Management
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  Amazon

  Jul 2018 - Jun 2021

  CSA

  ☑️Ensured a positive response rating of more than 90% throughout the tenure.☑️Represented the team in the “Continuous Process Improvement” Project.☑️Part of Pilot Project for Large Item Team.☑️SME for 3 months in order to provide appropriate knowledge and timely resolution to new hires.☑️Worked as Account specialist to fulfil the business needs as and when required.☑️Flexible enough to be a part of the UK project to meet the desired results of the organization.

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  Better

  Jun 2021 - May 2022

  Analyst

  ☑️Managing & Monitoring Business Operations of Texas, streamlining processes and closing monthly targets.☑️Successfully built and maintained long-term business relationships with key clients and real estate agents.☑️Ability to lead meetings and communicate professionally and positively.☑️Listen to agents; understand their needs, talk with words they’ll understand, lead with empathy, and ensure you’re both on the same page.☑️Analyzing the data and providing resolutions at the time of complexities.☑️Cross functional collaboration - coordination of in-house agents, operations and client success teams.☑️Owning all aspects of customer nurture: sending market reports, setting up home search.☑️Maintaining performance metrics and interpreting analytical dashboards to multiple stakeholders.☑️Providing all operational support that is needed to make an agent effective and increase responsiveness to customer.☑️Working as an individual contributor as a part of a team. Show less

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  Disputifier

  Oct 2022 - now

  Chargeback Specialist