Isabel Fernandes Da Conceição

Experience

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  SOMEC, S.A.

  Aug 1994 - Jul 1995

  Translator/ Interpreter

  Translator and Interpreter for Portuguese and German.

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  Séculis - Serviços, Cultura e Línguas, Lda.

  Mar 1996 - Jul 1996

  Trainer and Freelance Translator

  Preparation and conduction of English training programs.Freelance Translator for English and German

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  Monterey Institute of International Studies

  Jan 1997 - May 1998

  Assistant to the International Students' Advisor

  Organized cross-cultural training programs for international graduate students of the Monterey Institute. Responsible for image, PR and communication for the International Students' Advisor Office.

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  KIE - Comércio de Máquinas Industriais

  Jul 1998 - Jun 1999

  Manager - Customer Service

  Responsible for Sales Services to the Portuguese customers and for promoting the company's image and visibility within the Portuguese market.

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  UAL - Universidade Autónoma de Lisboa

  Oct 1998 - Sept 2000

  Assistant - Degree in Internal Relations

  Collaborated with the Professors in charge of the following subjects pertaining to the final year of the degree in Internal Relations:- International Economic Problems (seminar course).- U.S. and American Continent Affairs.

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  Basell Plásticos, Lda - Joint Venture BASF/SHELL

  Jun 1999 - Jul 2003

  Customer Service Manager

  Responsible for Customer Services to major industrial polyolefin consumers operating in Portugal (mostly auto industry and manufacturers of plastic gadgets).Centralized Europe-wide intra-company communications.

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  Nestlé Portugal, S.A. - NESPRESSO

  Sept 2003 - Aug 2007

  Business Unit Manager - Club & Boutique Manager

  Managed the Nespresso Club since the brand was launched in Portugal. The Club offers exclusive services to its members (Nespresso machine owners and consumers of premium Nespresso coffee) through a variety of channels that include a Call Center, Website (with online sales) and various Boutiques. Also responsible for Supply Chain Management and Communication with customers.

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  Luxottica Portugal, S.A.

  Sept 2007 - Aug 2012

  Responsible for managing the company's back office activities in multiple areas such as Customer Service, Billing and Invoicing, Collection, Treasury, Accounting, Legal Affairs and Human Resources. Headed a team of 13 people (direct reports) servicing a wider internal group of 25 elements. Managed a multidisciplinary team providing top quality service to the company's customers - opticians and eyewear retailers operating in Portugal. Focus on Telephone and Online Sales, Internal Sales Support, After-Sales Service, Shipping and Warehousing.

  • Back Office Manager

    Sept 2009 - Aug 2012

  • Customer Service Manager

    Sept 2007 - Sept 2009
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  Independent Professional

  Jan 2013 - Oct 2013

  Consultant, Trainer, Coach

  Creation, fulfillment and follow-up of business projects focused on Internal & External Customer Service Optimization. Customized business solutions in Consulting, Training and Coaching, providing an across-the-board hierarchical reach (Top Management, Middle Management, Back & Front Office).

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  Mindcoach

  Jul 2013 - Dec 2015

  Area Director; Trainer, Consultant, Mentor, Executive and Team Coach.Design and implementation of Training, Consulting, Coaching and Mentoring programs for companies, with a focus on highly customized solutions for middle and top managers, covering a wide range of topics, such as Leadership, Succession Plans, Autonomy and Empowerment, Motivation, Productivity, Team Management, Sales & Service, Internal Cohesion, Communication, conflict Management & Resolution, Restructuring Processes, Fusions & Acquisitions. Show less

  • Area Director

    Oct 2013 - Dec 2015

  • Associate Coach

    Jul 2013 - Dec 2015
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  Freelancer

  Dec 2015 - now

  Executive & Team Coach, Consultant, Trainer

  Freelance professional specialized in the design and implementation of Coaching, Consulting and Training programs aimed at individuals and teams. Owner of the brand Exposure Coaching® - Coaching for Public Figures and Professionals with High Media Exposure. Author of the homonymous YouTube channel (https://www.youtube.com/channel/UCjGwoMpT641n5yDUG0In4SA?view_as=subscriber) and the Blog Coach&Co (coachnco.blogspot.pt).

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  TSA Europe Ltd

  May 2016 - now

  Portugal Country Principal

  Preparation and implementation of Training, Consulting and Coaching programs specifically designed for global companies and business groups.

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  Mindspeech - Centro de Desenvolvimento

  Sept 2016 - now

  Certified Coach

  Responsible for preparing and facilitating Coaching Programs aimed at individuals and professionals in the fields of Education and Health: Vocational Coaching, Parental Coaching, Educational and Sports Coaching.

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  CapKelenn

  Apr 2017 - now

  Accredited Retail and Sales Coach

  CapKelenn is the first Global Sales & Retail Coaching company. More than 140 retailers have certified their team in the Retail Coaching certification, to ensure their sales managers, store managers, become real coaches for their teams, boosting performance and engagement. At CapKelenn, we work in 12 languages in Europe, America and Asia with a network of accredited Coaches. We apply the fundamental tools of professional coaching and emotional intelligence, along with other retail management skills to achieve extraordinary results with more motivated and engaged sales teams. Show less