Experience

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  Bridgestone

  Jul 2005 - Feb 2012

  • Worked with System Center Configuration Manager to patch over 6000 computers with Microsoft Patches.• Coordinated with a 3rd party company to develop a process to deploy Non Microsoft patches.• Created packages and deployed them within System Center Configuration Manager • Developed custom Reports for System Center Configuration Manager using Microsoft SQL Query designer.• Packaged multiple applications using WISE Package Studio. Examples Office 2007, Cognos, Remedy Client, SAP Client.• Virtualized with Microsoft application virtualization sequencer. Examples Attachmate Extra, Microsoft Excel 2010, and Remedy Client.• Used Regmon, Filemon, and Install Watch to troubleshoot difficult packages.• Created VBscripts with Primal Script to script software install due to application deployment limitations with in SCCM• Experience in Troubleshooting SCCM client problems, deployment problems, and failed Microsoft patches.• Familiar with change management process and have created standard changes with repeatable processes.• Worked as Tier 3 support for complex problem and the most sensitive users Show less • Monitored the workload of four Client Computing Service Technicians and assigning remedy helpdesk tickets based on individual skill sets and workload.• Responsible for coaching and developing the technical skills by assisting Client Computing Service Technicians with escalated helpdesk tickets.• Build confidence in customers during the most sensitive escalation issues.• Resolved problems quickly to minimized Business down time.• Coordinated with customers and other IT groups to remedy problems.• Analyze and improve on technical and operational processes.• Teammate on the Application Packaging and SMS team.• Obtained customer requirements and ensured requirement were achieved for application packages. • Serve as a backup for other technologies such as User Account administration including Exchange mailbox administration and Mainframe Printing.• Coordinated large floor moves which took time and resource management skills to complete efficiently.• Acted as a Nashville site coordinator for the last 2 years of Disaster Recovery testing.• Analyze business needs and offered IT solutions• Document resolutions to problems in the Knowledge Base and training other teammates on new technologies. Show less

  • Technology Specialist

    Mar 2009 - Feb 2012

  • Client Computing Service Analyst

    Jul 2005 - Mar 2009
• 

  Willis towers watson

  Feb 2012 - Jan 2018

  Technology specialist

  • Created, Deployed, and Monitored SCCM deployments in 20,000 plus node enviroment• Worked with team to develop SCCM standards and infrastructure to meet business demands and keep it simple to minimize support.• Created Powershell scripts as a shell to manipulate challenging application installations and to provide custom information• Used InstallShield to recapture and create application installations• Wrote custom applications with powershell to help control reboots and countdowns for application installations to minimize impact to end users • Created and updated task sequences in SCCM OSD for Server Builds and Workstations• Managed PXE boot images and drivers for OSD• Used standalone media and pxe boot to build servers.• Wrote multiple Powershell scripts to customize servers OSD builds• Used Microsoft Visual Studio C# to solve custom requests including a custom build menu for SCCM OSD.• Wrote a custom SCCM interface application using Powershell and PrimalScript. Local support uses it to query computer information and to manipulate SCCM collections.• Implemented a Microsoft Orchestrator infrastructure• Worked with Kelverion integration packs to automate closing of Service Now request with Orchestrator runbooks.• Wrote runbooks to automate processes(SCCM Client verification, SQL installations, Package updates, cluster patching, VDI recompose, Service Now access request)• Worked with local support to discover issues and help improve SCCM experience through training and documentation. Show less

• 

  Schneider electric

  Jan 2018 - now

  Lead a virtual team of five individual contributors focusing on IT process automation. Worked on new challenges every day that brought cost saving and efficacies to the organization. Lead in an Agile environment while continuously reviewing the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks. Partnering with stakeholders and customers across the organization to create the product vision, strategy, features, and prioritization. Gave input on people development to relevant chapter leads. Show less Architected a solution for tracking SCCM changes using Azure Log Analytics and PowerShellCreated custom Power BI reports based on Azure Log Analytics data and local SCCM data.Built Azure automation runbooks and Azure Logic Apps to enable local support to rollout Windows 10Created a Microsoft Power App to record time against current projects using a SharePoint list.Used Kelverion remedy integration pack for Microsoft Azure Automation to gather ticket information for automations.Created a SCCM lookup tool using PowerShell and a USB imaging tool to allow local support to work more efficiently.Built relationships with local support in my local office to establish a trust and ability to learn their support processes. Able to review and offer some best practices for SCCM.Documented an infrastructure plan for Microsoft Orchestrator with use cases.Built standalone hardware inventory PowerShell script using WMI and XML for a CMDB import.Gained experience with Yammmer, Teams, OneNote, Box, Office 365, IE shopping and 1E Nomad. Show less

  • Collaboration Architect

    Feb 2021 - now

  • Squad Leader for Automation Team

    Jun 2020 - Feb 2021

  • Chapter Leader Endpoint\Security team

    Jun 2019 - Jun 2020

  • Server Application Engineer

    Jan 2018 - Jun 2019