Douglas McIver

Experience

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  United States Marine Corps

  Jan 2018 - Jan 2024

  Motor Vehicle Mechanic/Machine Gunner

  - Diagnosed engine, suspension, brake, transmission and other vehicle issues using extensive training and diagnostic equipment.- Prepared vehicles for rigorous treatment by monitoring fluid levels and performing preventive maintenance checks regularly.- Trained to use vehicles machine gun (mounted and unmounted M240B) in a combat environment if ever called upon to do so.- Repaired broken or damaged wheels, brakes, suspension and other undercarriage issues in high-stress environments and with minimal tools.- Worked on starting systems and electrical systems such as wiring harnesses, lights, batteries and communication systems.- Ordered parts and supplies from suppliers when stock levels dropped below threshold or when broken parts required replacement.- Reinforced and repaired armored vehicles on a regular basis for the safety of all Marines who are using them. Show less

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  Southwest Spine & Pain Center

  Apr 2019 - Aug 2021

  Lead Medical Assistant

  - Assisted doctors, nurse practitioners, and physicians assistants with clinical procedures such as epidural steroid injections, botox injections, kyphoplasty surgeries, radiofrequency ablations, and spinal cord stimulator trials.- Triaged incoming calls for multiple providers to determine patients likely needs, including immediateappointments, scheduled visits, surgeries, and medication refills.- Handled all prior authorization requests through patients insurances for upcoming procedures, surgeries, or office visits.- Collected co-payments from patients for clinic visits and completed daily cash deposits to secure funds.- Met operational goals consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs in a timely manner.- Coordinated work of junior staff to keep team performance high and effectively handle needs of 40+ patients per day.- Performed clerical duties, such as word processing, data entry, answering phones and filing. Show less

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  Mountain America Credit Union

  Aug 2021 - now

  - Assists with questions, modifications, and adjustments involving booked consumer loan products- Provide quality service to credit union members, support teams, and third parties to resolve loan problems, and enhance financial relationships with the credit union- Assists in resolving credit reporting issues

  • Loan Servicing Specialist

    Dec 2023 - now

  • Financial Service Representative

    Mar 2022 - Aug 2024

  • Member Experience Officer

    Feb 2022 - Mar 2022

  • Member Service Representative

    Aug 2021 - Feb 2022