Experience

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  Manisha consultancy services ltd, india

  Sept 1992 - Apr 1993

  Application developer

  Application SupportDeveloped, tested & implemented change and provided operational support to “Financial Accounting” application.Client : Prakash Offset Printers, Mulund, Mumbai.

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  Sigma software and systems

  May 1993 - Dec 1994

  Application developer

  Developed changes to “Purchase & Inventory” & “Planning & Production Control” applicationsClient : Kalyani Steels, Baramati, Pune.

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  Wmi cranes private limited

  Jan 1995 - Jan 1996

  Analyst cum programmer

  Application developer, implementer & Operational support of applications.Implemented change & operational support of Design & Estimation System, Payroll System & Manpower Utilization System.

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  Signode india limited

  Jan 1996 - Jun 1996

  System executive

  Trained & supported users in using the business applications.

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  Vodafone essar india limited

  Jul 1996 - Dec 2007

  Assistant manager

  1996 - 2001 : Implementing & supporting telecom business applications interfacingbilling system.1999 : Audited Y2K audit compliance of applications.2000 : Audited ISO audit compliance of applications.Sep 2001 - Dec 2007 : Application operational support lead of Fraud ManagementSystem (FMS) ‘Ranger’.Contributed to the development of FMS product ‘Ranger’ from ‘Subex Pvt Ltd. Bangalore’.Very first client installation & implementation of ‘Ranger’ V3 done in 2001 in Mumbai, followed by Gujarat & Kolkata locations.Later ‘Ranger’ V5 was implemented in all the 16 network operation locations(cities/states) in 2005-2006In Dec 2007 ‘Ranger’ V5.4 implemented in all the 16 network operation locations(cities/states) Show less

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  Ibm

  Jan 2008 - Apr 2021

  During the last 1 year 8 months from May 2019 - Dec 2020 at IBM Pune, I have been in theVodafone Idea Telecom IT Data Center (DC) applications migration project.I have gained the experience of project life cycle management in this project starting fromhardware readiness, network connectivity, OS user access permissions, security compliance,backup restoration & sync of database, application/middle-ware installation setup, application to database connectivity, business user testing sign-off, production application cut-over from old DC to new DC and shutting down of application in old DC. Show less Fraud Management System operational supportResolved L1 & L2 incident ticket resolution as per SLA.Raised L3 incident tickets to application vendor and applying the resolution.Application server, Application software & OS Version upgrades support.Application servers data center migration support.New Business application interfacing.Supported business user’s acceptance testing prior to implementing on production.Practiced incident management process, problem management process, securitycompliance process and audits.Application transformation project Show less

  • Information Technology Project Manager

    May 2019 - Apr 2021

  • Compliance Process Owner

    Jul 2016 - Apr 2019

  • Operations Service Representative

    Jun 2015 - Mar 2019

  • Data Center Transition Coordinator

    Jun 2016 - Jul 2017

  • Operations Incident Analyst

    Jan 2015 - Apr 2017

  • Change Deployment Process Management

    Mar 2013 - Nov 2015

  • Application Operational Support

    Jan 2008 - Mar 2013
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  Kyndryl india

  Apr 2021 - Dec 2022

  Mastercard (USA Client) 32 Australian and New Zealand Accounts

  • Information Technology Service Coordinator

    Feb 2022 - Dec 2022

  • Information Technology Process Consultant

    Apr 2021 - Feb 2022